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I created a sync account in 2012 and synced it periodically. In January 2014, my hardrive was reset- how do I pull in my synced info/acct on reset pc?

  • 3 replies
  • 1 has this problem
  • Last reply by jscher2000

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I created a sync account in June 2012 and synced it periodically. In early January 2014, I was having some pc issues so I backed up all my data on my pc and dropped it off to Best Buy/Geek Squads. My pc has been repaired and returned back to me today. However, it has been reset to factory settings, which meant I had to reinstall Firefox. Of course I no longer had my original recovery key so I had to choose the "no longer have my device" option so that I could recover the recovery key code. So now I am trying to pull in my synced data from the synced Firefox account and I see nothing. I know I am not doing something right. I am not trying to sync on a second device- it is technically the same device. I am just trying to pull in what was previously synced. I feel like a lot of the other forums are for pairing. It's almost as if once I logged into my Firefox account today and recovered the code- like there is a new account. I need to access my bookmarks- they are very important. Thanks!

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It's a "2nd device" if Firefox and all Firefox data was removed. If you don't have the Sync Key / Recovery Key that was used to encrypt your data as it was uploaded to the Sync server your data is useless and can't be downloaded to that device.

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So if I am able to recover the 1st sync key (hoping it is saved on my backup disc)- at that point what do I do?

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Does your backup contain your entire old Firefox profile folder? This is a hidden folder under


To ensure that you can view the full contents of your backup, you may need to turn on viewing of hidden files. This article has the steps:

If you find the folder, one option would be to set it up as a second profile on your new installation of Firefox to access the old information. That's probably easier than fishing around among the files if it works.