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New Tab page is completely blank.

Sam
Posted

I had to reset my firefox this morning, because something has installed Snap.do, and now every time I click the new tab button, it is completely blank. There is no "show/hide" Icon, and there are none of the pinned sites. It's just blank and white. I use the new tab page to go to websites I use often, and it's annoying that it is not there. I have tried everything I have found so far on here, and nothing has worked. Does anyone know what to do?

Chosen solution

You can check the value of the browser.newtab.url pref on the about:config page to make sure that it is still set to about:newtab.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • VLC media player Web Plugin 2.1.0
  • 5.1.20913.0
  • NPWLPG

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Stylish 1.4.0 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Video Player 1.1 (ext@VideoPlayerV3beta483.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA NVS 3100M
  • adapterDescription2:
  • adapterDeviceID: 0x0a6c
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 7-8-2013
  • driverDate2:
  • driverVersion: 9.18.13.1193
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA NVS 3100M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: about:blank
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://www.google.com/search?rls=org.mozilla:en-US:official&client=firefox-a&q=
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npmcafeemss: 0
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97065 answers

Chosen Solution

You can check the value of the browser.newtab.url pref on the about:config page to make sure that it is still set to about:newtab.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

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Question owner

Thank you, that worked. I'm not very good at these kinds of things, so thanks!

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cor-el
  • Top 10 Contributor
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10783 solutions 97065 answers

You're welcome

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