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can not understand how to reset lost master password key

Posted

I have read how to change it but can not figure to do it

I have read how to change it but can not figure to do it

Chosen solution

Did you try to use the chrome URL in the location bar?

chrome://pippki/content/resetpassword.xul

If using the chrome url doesn't work then delete the key3.db and signons.sqlite files in the Firefox profile folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

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cor-el
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17585 solutions 159081 answers

Chosen Solution

Did you try to use the chrome URL in the location bar?

chrome://pippki/content/resetpassword.xul

If using the chrome url doesn't work then delete the key3.db and signons.sqlite files in the Firefox profile folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Did you try to use the chrome URL in the location bar? chrome://pippki/content/resetpassword.xul If using the chrome url doesn't work then delete the key3.db and signons.sqlite files in the Firefox profile folder. * http://kb.mozillazine.org/Profile_folder_-_Firefox You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) ---- * "Resetting the master password": http://kb.mozillazine.org/Master_password * https://support.mozilla.org/kb/Forgot+my+master+password