Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Window 7 update, forced to reinstall firefox 26, restore session button is available but doesn't work even though sessionstore file is there

  • 1 reply
  • 3 have this problem
  • 155 views
  • Last reply by guigs

more options

I am running Firefox 26 on Windows 7. Last night Windows needed to do some security updates so I closed Firefox as I normally do by using the exit tab and let Windows go ahead with its updates. This morning I found that Firefox had been deleted. I looked to see that my sessionstore.js file from last night still existed and it does. When Firefox came up all of my tabs were gone, also my bookmarks, add-ons, etc. I clicked on "restore previous session" but nothing happens. I have a bookmarks file from last night in the bookmarks folder, and the sessionstore.js file is dated from last night when I closed Firefox in a normal manner. I'm stumped. Firefox didn't crash, I closed it as I always do before I allowed Microsoft to update Windows and reboot. What am I missing/doing wrong? I'm leaving this session open so that I can continue to have access to that sessionstore file, plus I have copied it to a folder I use for these kinds of disasters. This necessary windows update also deleted my MailWasher Pro program, changed the way that Windows Explorer operates and other "fun" surprises. Thanks Microsoft. It is barely possible that I can recreate my tabs and that would be hugely aggravating, but I have no way of re-creating all of my bookmarks. I need help.

Chosen solution

Hi, If you have not closed it since the last time you can type in "about:sessionrestore" into the page and there should be a list of tabs from last time. If this consistantly happens please check the history settingand on open settin gint

Firefox > Options General -> show my tabs from last time Privacy> History

Having these options will prevent the tabs from going away from happening after closing the browser.

Please let me know if this does not resolve the issue from session restore being closed. We can troubleshoot if this is being affected by a plug in by starting the browser in Safe mode.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Hi, If you have not closed it since the last time you can type in "about:sessionrestore" into the page and there should be a list of tabs from last time. If this consistantly happens please check the history settingand on open settin gint

Firefox > Options General -> show my tabs from last time Privacy> History

Having these options will prevent the tabs from going away from happening after closing the browser.

Please let me know if this does not resolve the issue from session restore being closed. We can troubleshoot if this is being affected by a plug in by starting the browser in Safe mode.