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After Window 7 update, forced to reinstall firefox 26, restore session button is available but doesn't work even though sessionstore file is there

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I am running Firefox 26 on Windows 7. Last night Windows needed to do some security updates so I closed Firefox as I normally do by using the exit tab and let Windows go ahead with its updates. This morning I found that Firefox had been deleted. I looked to see that my sessionstore.js file from last night still existed and it does. When Firefox came up all of my tabs were gone, also my bookmarks, add-ons, etc. I clicked on "restore previous session" but nothing happens. I have a bookmarks file from last night in the bookmarks folder, and the sessionstore.js file is dated from last night when I closed Firefox in a normal manner. I'm stumped. Firefox didn't crash, I closed it as I always do before I allowed Microsoft to update Windows and reboot. What am I missing/doing wrong? I'm leaving this session open so that I can continue to have access to that sessionstore file, plus I have copied it to a folder I use for these kinds of disasters. This necessary windows update also deleted my MailWasher Pro program, changed the way that Windows Explorer operates and other "fun" surprises. Thanks Microsoft. It is barely possible that I can recreate my tabs and that would be hugely aggravating, but I have no way of re-creating all of my bookmarks. I need help.

I am running Firefox 26 on Windows 7. Last night Windows needed to do some security updates so I closed Firefox as I normally do by using the exit tab and let Windows go ahead with its updates. This morning I found that Firefox had been deleted. I looked to see that my sessionstore.js file from last night still existed and it does. When Firefox came up all of my tabs were gone, also my bookmarks, add-ons, etc. I clicked on "restore previous session" but nothing happens. I have a bookmarks file from last night in the bookmarks folder, and the sessionstore.js file is dated from last night when I closed Firefox in a normal manner. I'm stumped. Firefox didn't crash, I closed it as I always do before I allowed Microsoft to update Windows and reboot. What am I missing/doing wrong? I'm leaving this session open so that I can continue to have access to that sessionstore file, plus I have copied it to a folder I use for these kinds of disasters. This necessary windows update also deleted my MailWasher Pro program, changed the way that Windows Explorer operates and other "fun" surprises. Thanks Microsoft. It is barely possible that I can recreate my tabs and that would be hugely aggravating, but I have no way of re-creating all of my bookmarks. I need help.

Chosen solution

Hi, If you have not closed it since the last time you can type in "about:sessionrestore" into the page and there should be a list of tabs from last time. If this consistantly happens please check the history settingand on open settin gint

Firefox > Options General -> show my tabs from last time Privacy> History

Having these options will prevent the tabs from going away from happening after closing the browser.

Please let me know if this does not resolve the issue from session restore being closed. We can troubleshoot if this is being affected by a plug in by starting the browser in Safe mode.

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Additional System Details

Installed Plug-ins

  • DivX Web Player version 3.1.0.13
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900
  • VLC media player Web Plugin 2.1.0
  • Google Update
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • GEPlugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • iTunes Detector Plug-in
  • DivX VOD Helper Plug-in
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • NPWLPG
  • CANON iMAGE GATEWAY Album Plugin Utility Module

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.6.2.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.4.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9600 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0622
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-11-2013
  • driverDate2:
  • driverVersion: 9.18.13.3182
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9600 GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389802274
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1389805779

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Chosen Solution

Hi, If you have not closed it since the last time you can type in "about:sessionrestore" into the page and there should be a list of tabs from last time. If this consistantly happens please check the history settingand on open settin gint

Firefox > Options General -> show my tabs from last time Privacy> History

Having these options will prevent the tabs from going away from happening after closing the browser.

Please let me know if this does not resolve the issue from session restore being closed. We can troubleshoot if this is being affected by a plug in by starting the browser in Safe mode.

Hi, If you have not closed it since the last time you can type in "about:sessionrestore" into the page and there should be a list of tabs from last time. If this consistantly happens please check the history settingand on open settin gint Firefox > Options General -> show my tabs from last time Privacy> History Having these options will prevent the tabs from going away from happening after closing the browser. Please let me know if this does not resolve the issue from session restore being closed. We can troubleshoot if this is being affected by a plug in by starting the browser in Safe mode.