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"A plugin is needed to display this content", how do I get my computer to do this?

Posted

I am trying to open a video file for my online class. When I click on the file, a gray box appears and reads "a plugin is needed to display this content". How do I get my computer to open the video. I have a MAC and zero knowledge of how to fix problems on it.

I am trying to open a video file for my online class. When I click on the file, a gray box appears and reads "a plugin is needed to display this content". How do I get my computer to open the video. I have a MAC and zero knowledge of how to fix problems on it.

Chosen solution

You have Flash and QuickTime. You may need to install Flip4Mac in case other media files need to be played.

Read this answer in context 25

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.20125.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158588 answers

Chosen Solution

You have Flash and QuickTime. You may need to install Flip4Mac in case other media files need to be played.

You have Flash and QuickTime. You may need to install Flip4Mac in case other media files need to be played. *https://support.mozilla.org/kb/play-windows-media-files-in-firefox *Flip4Mac: http://dynamic.telestream.net/downloads/download-flip4macwmv.htm
jscher2000
  • Top 10 Contributor
8775 solutions 71729 answers

Hmm, it depends on the type of video.

Does Firefox offer a link to search for the plugin? That may lead to some useful information.

If not, is the page available for viewing without logging in? If so, you could paste the address here for a volunteer to take a look.


In case the site uses video compatible with Windows Media Player, or in anticipation of coming across such a site sooner or later, you may need to install a plugin for Mac that can play Windows Media. Microsoft offers a couple of options on this page:

http://windows.microsoft.com/en-us/windows/windows-media-components-quicktime

Hmm, it depends on the type of video. Does Firefox offer a link to search for the plugin? That may lead to some useful information. If not, is the page available for viewing without logging in? If so, you could paste the address here for a volunteer to take a look. ---- In case the site uses video compatible with Windows Media Player, or in anticipation of coming across such a site sooner or later, you may need to install a plugin for Mac that can play Windows Media. Microsoft offers a couple of options on this page: http://windows.microsoft.com/en-us/windows/windows-media-components-quicktime