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Why Must I Close Firefox and Restart Firefox 27.0 to Get Realdownloader to Work?

Posted

Real Downloader works for a time then stops working. I have to close Firefox 27.0 and restart to make it work again.

Real Downloader works for a time then stops working. I have to close Firefox 27.0 and restart to make it work again.

Chosen solution

Hello Paul7177,

Thanks for contacting Mozilla Support. After looking over Real's support page they recommend the following:

Check that the plugin is enabled in your browsers. 1. Click the Tools menu. 2. Select Add-ons. 3. Locate RealDownloader. 4. If the button says "Disable" that means the plugin is currently enabled. 5. If the button says "Enable", click that button. Click Restart Now.

Note: If you use IE or Firefox, Download This Video will not work if your browser is set to Private Browsing. Please close and re-launch the browser window and try again.

Could it be that you're trying to use it under private browsing?

If checking the plugin does not work and you're not private browsing I would suggest contacting Real's Support here

Please let us know if this solves your issue.

Cheers, Patrick

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • DivX Web Player version 3.0.0.155
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • GEPlugin
  • Coupon Printer Plugin
  • Catalina Savings Printer
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • NPWLPG
  • DivX VOD Helper Plug-in
  • Office Live Update v1.5
  • Garmin Communicator Plug-In 2.7.3.0
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Package Installer & Install Conduit

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0

More Information

patrickmc
  • Administrator
  • Moderator
35 solutions 224 answers

Chosen Solution

Hello Paul7177,

Thanks for contacting Mozilla Support. After looking over Real's support page they recommend the following:

Check that the plugin is enabled in your browsers. 1. Click the Tools menu. 2. Select Add-ons. 3. Locate RealDownloader. 4. If the button says "Disable" that means the plugin is currently enabled. 5. If the button says "Enable", click that button. Click Restart Now.

Note: If you use IE or Firefox, Download This Video will not work if your browser is set to Private Browsing. Please close and re-launch the browser window and try again.

Could it be that you're trying to use it under private browsing?

If checking the plugin does not work and you're not private browsing I would suggest contacting Real's Support here

Please let us know if this solves your issue.

Cheers, Patrick

Hello Paul7177, Thanks for contacting Mozilla Support. After looking over Real's support page they recommend the following: Check that the plugin is enabled in your browsers. 1. Click the Tools menu. 2. Select Add-ons. 3. Locate RealDownloader. 4. If the button says "Disable" that means the plugin is currently enabled. 5. If the button says "Enable", click that button. Click Restart Now. Note: If you use IE or Firefox, Download This Video will not work if your browser is set to Private Browsing. Please close and re-launch the browser window and try again. Could it be that you're trying to use it under private browsing? If checking the plugin does not work and you're not private browsing I would suggest contacting Real's Support [https://realnetworks.zendesk.com/categories/20093501-Community here] Please let us know if this solves your issue. Cheers, Patrick