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I want to install a pluggin for work email. There is no access to the pluggin folder despite being signed as admisnistrator.

Posted

The pluggin in to allow remote access to work email. There is no option to "run as administrator" when one right clicks on the icon in the downloads folder. Even though I am signed into the computer as administrator, installation keeps on being aborted. Help please! It's driving me mental.

Thanks Marga Guillén

The pluggin in to allow remote access to work email. There is no option to "run as administrator" when one right clicks on the icon in the downloads folder. Even though I am signed into the computer as administrator, installation keeps on being aborted. Help please! It's driving me mental. Thanks Marga Guillén

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-GB/

Extensions

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Javascript

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Modified Preferences

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  • browser.cache.disk.smart_size.first_run: False
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  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.foreground_color: #000066
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
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Misc

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  • Accessibility: Yes
jscher2000
  • Top 10 Contributor
8695 solutions 71076 answers

Hi Marga, did you get a DLL file, which you could copy directly into a Firefox folder, or did you get an EXE or MSI installer file?

If you got a DLL, try pasting it here:

C:\Program Files\Mozilla Firefox\browser\plugins

(Note: you might need to create that folder if it does not already exist)

For EXE and MSI files, some users (and some administrators) may have "broken" some installers last year when there was a malware problem that led them to create a software policy which prevents executables from running from the TEMP folder or from the \AppData\Local folder.

Hi Marga, did you get a DLL file, which you could copy directly into a Firefox folder, or did you get an EXE or MSI installer file? If you got a DLL, try pasting it here: C:\Program Files\Mozilla Firefox\browser\plugins ''(Note: you might need to create that folder if it does not already exist)'' For EXE and MSI files, some users (and some administrators) may have "broken" some installers last year when there was a malware problem that led them to create a software policy which prevents executables from running from the TEMP folder or from the \AppData\Local folder.