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[Popcorn] I can't save my project even though I'm logged in

Posted

I can't save my finished project, even though I'm logged in and have given it a title. I can preview it though.

Modified by John99

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.63 Safari/537.36

More Information

Kadir Topal
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22 solutions 175 answers

Helpful Reply

Hi there, can you please give us more information about the issue? What service or software did you create your project in?

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John99
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622 solutions 8020 answers

It may be noted this thread is product Webmaker & Topic Popcorn

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Kadir Topal
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22 solutions 175 answers

Sorry, didn't see that. That makes sense, of course. Unfortunately I don't know enough about Webmaker to answer this question.

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John99
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Edited title to make it stand out. We do have contributors that use popcorn.

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John99
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I may have hoped someone could have picked this up by now. I am afraid I do not know anything about popcorn.

I also removed the needs info tag, not that that is going to affect the question being answered.

nalexanderscetv

Please post back with any comment just so that you are the last person posting in the thread. That makes the question stand out in the forum filters. It will help you get a proper reply.

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LiviaParis 0 solutions 1 answers

@nalexanderscetv Hi, make sure to expand your navigator window at the max, because sometimes the "language" button comes over the "save" button. Hope this can help.

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brettgaylor
  • Moderator
1 solutions 8 answers

@nalexanderscetv , before you can save you must have started creating a project by adding media or events. Once you have, you'll be able to save your project. This should bring up a dialogue that will ask you to name the project, choose a thumbnail and add a description.

Can you tell us which browser you are using?

Hope that is helpful - the more information you provide the better we can help :)

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John99
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622 solutions 8020 answers

brettgaylor

The User Agent String (see MORE SYSTEM DETAILS above right) detected when posting this question suggests Safari may be in use. Does that help you ?

The OP may unfortunately have lost track of this question by now.


(Going off topic)

Hello Webmaker Contributors

Welcome to Sumo (SUport.MOzilla)

I do not know where else you discuss or try to help Webmaker users. Maybe you have a mailing list or other resource you use.

On the Firefox side of things, including the running of this forum and any modifications to it and the writing and maintainence of of the Knowledge Base we have contributors fora see.

If you are going to make a habit of answering questions relating to Webmaker you could introduce yourself by starting a new thread in

There are one or more threads for new contributors but I do not think we have met anyone yet helping with Webmaker. This Webmaker aspect of the forum is new and we probably only have a minority of contributors that know anything much about it.

  • We are obviously aware of the Webmaker KB (Shares location with the Firefox KB /kb/category/ {10-70 e.g.))
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