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firefox keeps crashing

  • 13 replies
  • 39 have this problem
  • 6090 views
  • Last reply by cor-el

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bp-1b1feb47-8ef7-4486-ba6a-7e5b62140109 09.01.2014 17:38 
bp-1702b736-6618-4f42-af6b-4605d2140109 09.01.2014 17:38 
bp-911e34a0-13db-44a8-9c2e-ef95b2140109 09.01.2014 17:38 
bp-60e12e34-1233-42e2-9524-c95aa2140109 09.01.2014 17:38 
bp-aaf1a767-23eb-4b29-a8e8-de2a42140109 09.01.2014 17:28 
bp-c78fcac1-4caf-4cdc-b19b-815252140109 09.01.2014 17:09 
bp-88ebb389-8e6b-4c0c-820f-351fa2140109 09.01.2014 16:48 
bp-b5265c65-cc50-402a-9ae9-aafd72140109 09.01.2014 16:40 
bp-eed3ccaf-4545-4c98-8b01-e80762140109 09.01.2014 16:25 

Modified by cor-el

All Replies (13)

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The crash id's link me to Bug 627238 and Bug 530074. I have posted in the bugs the link to this thread.

However you can try safe mode:

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Modified by Andrew

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surted, do you have BoxCrypt installed? Bug 627238 points at BoxCrypt causing these crashes, but we haven't been able to identify a particular file which we could block to fix the problem.

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i tried going to safe mode already but whenever i did it just closed and never restarted... and i got no idea what boxcrypt is searched on my computer for it and nothin came up

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nevermind could start it by holding shift key :s ill let u know if it got better now

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nope still crashes in safe mode bp-00ec1eb1-ac17-4384-b9d3-2f8992140109 09.01.2014 20:19

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Would you be willing to send me a memory trace of this crash? I have been investigating Bug 530074 but the crash reports don't have enough information for a diagnosis. A more detailed trace would be really helpful.

The instructions are here: https://wiki.mozilla.org/Tracing_VirtualAlloc_With_Xperf -- thanks!

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still need help... dont wanna give my xperf to some random that just made his first post....

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upgrade ur firefox browser version

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Note that David Major [:dmajor] has some replies in the linked bug report.

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I understand the concerns; I would feel the same.

We have some new theories about this bug. Can you open your Services Manager (Start, Run, services.msc) and look for a service called G-Filter? Sometimes it uses a different name, so if you don't see it, then try looking for other suspicious services which have an empty description.

Please let me know if disabling such services stops your crashes. I am waiting for more data before I update bug 530074. Thanks!

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yes i do have a service called g-filter

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Thanks for the update. Based on your crash reports, I believe the g-filter service is responsible for your crashes. That software is possibly adware or malware so I recommend disabling it. You can do so by double-clicking the service and clicking "Stop" and then setting the Startup Type to "Disabled". As a precaution, it may be helpful to run an antivirus scan also.

I believe this should stop your crashes. Please let me know if you are still crashing afterward. Thanks.

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You can do a malware check with some malware scanning programs.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

You can also do a check for a rootkit infection with TDSSKiller.