Firefox keeps opening new tabs that are ads
For a few weeks now, when I am browsing the internet all of a sudden a new tab will open, and it is either something from "wartune" which I have NEVER played, or the one where it tells you your current firefox is outdated.
I have ran a malwarebytes and AVG scan on my computer and the problem still persists. I have went into my add-ons to see if I saw anything suspicious in there and even went through my programs and uninstalled anything I think should not be there, with the problem still there and beginning to become very annoying!
Can anyone help please?
Additional System Details
- Google Update
- Adobe Shockwave for Director Netscape plug-in, version 188.8.131.52
- iTunes Detector Plug-in
- VLC media player Web Plugin 2.1.0
- Shockwave Flash 10.3 r183
- Facebook Desktop Plugin
- Roblox Launcher Plugin
- WildTangent Games App V2 Presence Detector
- Facebook Video Calling Plugin
- MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
- Yahoo Application State Plugin version 184.108.40.206
- RealJukebox Netscape Plugin
- RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
- RealPlayer(tm) HTML5VideoShim Plug-In
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- The plug-in allows you to open and edit files using Microsoft Office applications
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
CHECK WITH ALL PROGRAMS (Also make sure you do a full scan with Malwarebytes)
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
The TDSSKiller link you provided...when on that site what do I go to, to run it, Im not seeing it?
I found it for the TDSSKiller
Clicking the link of TDSSKiller takes you to the site of Kaspersky When you are on the site of TDSSKiller
Click on the : 1. How to disinfect a compromised system link it will provide you download option for your O/S to download TDSSKiller.exe .
TDSKiller found 0 threats
I am still unable to resolve this problem.
could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Modified by philipp
I also just got done running a malwarebytes scan. It found 116 and I have the log of it as well if you would like it?
the exfriendalert software that you have installed might be adware, at least that's the appearance i'm getting when i google for it.
My 14 yr old daughter uses this laptop so Im sure its something she has put on it. Is that something I can removed by uninstalling in programs?
according to http://www.shouldiremoveit.com/ExFriendAlert-16686-program.aspx that should be possible, yes! i'm no expert in malware so i'm not sure there is much information that i can gather from a malwarebytes log file except the recommendation to remove all detected instances. please also clean your system with adwcleaner, since this is a very useful tool primarily specialised in catching adware that is hooking into a browser.
I am running the adwcleaner now. And I went into my programs and uninstalled the exfriendalert
When I ran the adwcleaner my AVG popped up
Where did you download Adwcleaner from (Link) ?
You should download it again from bleepingcomputer.
The download should start within 5 seconds, make sure you dont hit any of the ads.
I can't provide a full solution to your problem, but I can tell you right now that AVG is not going to get you anywhere at all. I recommend Avast! Free Antivirus. I had a Windows XP netbook that was having a lot of issues, and when I scanned it with AVG it said there was nothing wrong whatsoever. I then proceeded to delete AVG and run a full system scan with Avast! instead to find out that my system was LOADED with malware and such. Delete AVG and find a better antivirus, such as Kaspersky or Avast!. I don't know if it'll fix your issue, but it'll protect your system a lot better than AVG.
I tried malaware check, virus check... then figured it out. In Control panel first uninstall the two SnapDo programmes (if you have them - solves the issue of not being able to change your irritating new search options)
Then look for a programme on the list in your Control Panel List called fst_za_17 That's the little naughty that is messing with you... After uninstalling it I FINALLY fixed the freaking issue.