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There is no longer text telling me how many megabytes of memory is being used, and I cannot see if any has been cleared after pressing clear cache now button.

Posted

Under tools; options; network in the cached web content box, there used to be a line of text just before the clear now button that told me how much memory was being used. It no longer is there, so when I press clear now, I don't know if it has been cleared, and how much is now being used. I don't know when or why this happened. Can you help? Thanks, Jan

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • McAfee MSS+ NPAPI Plugin
  • Nitro PDF plugin for Firefox and Chrome
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Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

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  • Norton Vulnerability Protection 12.0.4.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • iWinGames Plugin 1.6 ({98e34367-8df7-42b4-837b-20b892ff0849}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
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  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5500 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.browsewithcaret: True
  • browser.cache.disk.capacity: 303104
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
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  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
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  • plugin.state.npconduitfirefoxplugin: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
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  • privacy.cpd.siteSettings: True
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Misc

  • User JS: Yes
  • Accessibility: No
Diego Victor
  • Top 10 Contributor
  • Moderator
381 solutions 2238 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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