X
Tap here to go to the mobile version of the site.

Support Forum

Why does not Firefox 25, 26, 27beta respond after sleep on 64bit Win7 Samsung laptop?

Posted

I've had this problem for about 5 weeks, since early december 2013. When I close the lid of the laptop after browsing wit FF, the laptop goes to sleep-mode. When I open it again, FF does not work (open links) or does it terribly slowly. When I close it and restart, a popup says that FF is already running but not responding. Shutting firefox.exe from Task Manager works and I can start it again.

I have read all the threads about this problem and tried every trick given, but to no avail. I would not like to go back to an earlier version. I also have a Lenovo thinkpad and a desktop which do not have this problem. I have tried updating the Samsung, but no updates are available and it hasn't been updated lately, so that can't have caused this.

I've had this problem for about 5 weeks, since early december 2013. When I close the lid of the laptop after browsing wit FF, the laptop goes to sleep-mode. When I open it again, FF does not work (open links) or does it terribly slowly. When I close it and restart, a popup says that FF is already running but not responding. Shutting firefox.exe from Task Manager works and I can start it again. I have read all the threads about this problem and tried every trick given, but to no avail. I would not like to go back to an earlier version. I also have a Lenovo thinkpad and a desktop which do not have this problem. I have tried updating the Samsung, but no updates are available and it hasn't been updated lately, so that can't have caused this.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Nokia Suite Enabler Plugin
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • Office Live Update v1.3

Application

  • Firefox 27.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
  • Support URL: https://support.mozilla.org/1/firefox/27.0/WINNT/fi/

Extensions

  • avast! Online Security 9.0.2011.70 (wrc@avast.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • McAfee SiteAdvisor 2.8 ({B7082FAA-CB62-4872-9106-E42DD88EDE45}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 330M
  • adapterDescription2:
  • adapterDeviceID: 0x0a29
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-10-2010
  • driverDate2:
  • driverVersion: 8.16.11.8911
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 256000
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131216183647
  • browser.startup.homepage: http://www.google.fi/ig
  • browser.startup.homepage_override.buildID: 20131216183647
  • browser.startup.homepage_override.mstone: 27.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 27.0
  • gfx.blacklist.suggested-driver-version: 257.21
  • gfx.direct2d.disabled: True
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389032294
  • places.history.expiration.transient_current_max_pages: 21194
  • places.history.expiration.transient_optimal_database_size: 165659278
  • places.last_vacuum: 1306259255
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1388760615

Misc

  • User JS: No
  • Accessibility: No
albundi2k 0 solutions 19 answers

try increasing your virtual memory, windows always has it very low until you really start using it ie games etc. if you have 10gb of free hardrive space then set your virtual memory to 5gb (5000)

try increasing your virtual memory, windows always has it very low until you really start using it ie games etc. if you have 10gb of free hardrive space then set your virtual memory to 5gb (5000)

Modified by albundi2k