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How do I get my recovery key?

  • 6 replies
  • 2 have this problem
  • 3 views
  • Last reply by guigs

sparker781
sparker781
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I am trying very hard to figure this out. I am trying to reset my recovery key and the instructions are terrible. I can follow the instructions and when the link "Click Here If You Lost Your Device" the link doesn't work.

I am trying very hard to figure this out. I am trying to reset my recovery key and the instructions are terrible. I can follow the instructions and when the link "Click Here If You Lost Your Device" the link doesn't work.

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
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See this - https://support.mozilla.org/en-US/kb/Replace%20your%20Sync%20information

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you enter the email and correct password for that Sync account?

The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.

sparker781
sparker781 Question owner
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Okay I got the recovery key. now how can i get my bookmarks from my android device to my desktop?

Thanks for the help

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Which device currently has a working Sync and is connected to the Sync server?

Is that the desktop computer or the Android?

sparker781
sparker781 Question owner
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I setup synch successfully on both my android and my desktop....for whatever reason when i perform a synch none of my android bookmarks are showing up on my desktop

guigs
guigs
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Hi sparker, they will be in the Mobile Bookmark folder.