X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted
Signature 	sprotector.dll@0xb22c3 More Reports Search
UUID 	f6869081-c32c-4f57-bbc1-4dac52131230
Date Processed	2013-12-30 12:32:55.402902
Uptime	143
Last Crash	150 seconds before submission
Install Age 	70080 since version was first installed.
Install Time 	2013-12-29 17:04:49
Product 	Firefox
Version 	26.0
Build ID 	20131205075310
Release Channel 	release
OS 	Windows NT
OS Version 	6.1.7601 Service Pack 1
Build Architecture 	x86
Build Architecture Info 	AuthenticAMD family 16 model 6 stepping 3 | 2
Crash Reason 	0xc0000417 / 0x00000001
Crash Address 	0x678622c3
User Comments 	
App Notes 	

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 048b1025, AdapterDriverVersion: 8.970.100.3000
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 

Processor Notes 	sp-processor09_phx1_mozilla_com.19378:2012; HybridCrashProcessor
EMCheckCompatibility 	

True

Winsock LSP 	

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCP Service Provider : 2 : 1 :  
 RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDP Service Provider : 2 : 2 :  
 MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID 	

0x1002

Adapter Device ID 	

0x9712

Total Virtual Memory 	

4294836224

Available Virtual Memory 	

3774447616

System Memory Use Percentage 	

38

Available Page File 	

5866283008

Available Physical Memory 	

2457751552

Accessibility 	

Active
<pre><nowiki>Signature sprotector.dll@0xb22c3 More Reports Search UUID f6869081-c32c-4f57-bbc1-4dac52131230 Date Processed 2013-12-30 12:32:55.402902 Uptime 143 Last Crash 150 seconds before submission Install Age 70080 since version was first installed. Install Time 2013-12-29 17:04:49 Product Firefox Version 26.0 Build ID 20131205075310 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 6 stepping 3 | 2 Crash Reason 0xc0000417 / 0x00000001 Crash Address 0x678622c3 User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 048b1025, AdapterDriverVersion: 8.970.100.3000 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor09_phx1_mozilla_com.19378:2012; HybridCrashProcessor EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x1002 Adapter Device ID 0x9712 Total Virtual Memory 4294836224 Available Virtual Memory 3774447616 System Memory Use Percentage 38 Available Page File 5866283008 Available Physical Memory 2457751552 Accessibility Active</nowiki></pre>

Modified by cor-el

Chosen solution

In previous threads, I've seen "sprotector.dll" or "sprote~1.dll" associated with some malware named SProtector. Try the tools in this article, if you haven't already managed to get rid of it: Troubleshoot Firefox issues caused by malware.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • NPWLPG
  • Facebook Video Calling Plugin
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • np-mswmp

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • VWC Cocoon vb-20131210222555 (firefox-support@vworldc.com)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • Hotspot Shield Extension 3.19 (afext@anchorfree.com) (Inactive)
  • IDM CC 7.3.49 (mozilla_cc@internetdownloadmanager.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 4200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.18126
  • driverDate: 7-3-2012
  • driverDate2:
  • driverVersion: 8.970.100.3000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4200 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: cocoon:home
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://www.baidu.com/baidu?tn=dealio_dg&wd=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1388310172
  • places.history.expiration.transient_current_max_pages: 100619
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1388310172

Misc

  • User JS: No
  • Accessibility: Yes
jscher2000
  • Top 10 Contributor
2977 solutions 27695 answers

Chosen Solution

In previous threads, I've seen "sprotector.dll" or "sprote~1.dll" associated with some malware named SProtector. Try the tools in this article, if you haven't already managed to get rid of it: Troubleshoot Firefox issues caused by malware.

In previous threads, I've seen "sprotector.dll" or "sprote~1.dll" associated with some malware named SProtector. Try the tools in this article, if you haven't already managed to get rid of it: [[Troubleshoot Firefox issues caused by malware]].
cor-el
  • Top 10 Contributor
  • Moderator
11984 solutions 111376 answers

Helpful Reply

For reference: *https://crash-stats.mozilla.com/report/index/f6869081-c32c-4f57-bbc1-4dac52131230
anuswara 0 solutions 108 answers
https://crash-stats.mozilla.com/report/index/90094d18-c4a3-4876-a640-105122140321
cor-el
  • Top 10 Contributor
  • Moderator
11984 solutions 111376 answers

Hi anuswara

That is a problem with the Flash plugin: [@ npswf32_12_0_0_77.dll@0x3480bd ]

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also:

Hi anuswara That is a problem with the Flash plugin: [@ npswf32_12_0_0_77.dll@0x3480bd ] You can check for problems with current Shockwave Flash plugin versions and try this: *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting
jscher2000
  • Top 10 Contributor
2977 solutions 27695 answers

Hi anuswara, your crash report references NPSWF32_12_0_0_77.dll which is the Flash Player plugin. I'm not sure why this would instantly cause a crash on startup.

Since this thread was marked solved by the original poster, I recommend starting your own question. You can use the following link. Scroll down past the suggestions to continue with the form (I think it has 3 different screens).

https://support.mozilla.org/questions/new/desktop/fix-problems

Hi anuswara, your crash report references NPSWF32_12_0_0_77.dll which is the Flash Player plugin. I'm not sure why this would instantly cause a crash on startup. Since this thread was marked solved by the original poster, I recommend starting your own question. You can use the following link. Scroll down past the suggestions to continue with the form (I think it has 3 different screens). https://support.mozilla.org/questions/new/desktop/fix-problems