X
Tap here to go to the mobile version of the site.

Support Forum

Why is firefox causeing the bsod

Posted

I'm running windows 7 64bit, My computer will run great with no problems, I can run chrome all day with no problems but when I use Firefox, it will only run for about 3 minutes then I get the bsod. This only happens when I use Firefox.

Problem signature:

 Problem Event Name:	BlueScreen
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033

Additional information about the problem:

 BCCode:	d1
 BCP1:	0000000000000050
 BCP2:	0000000000000002
 BCP3:	0000000000000000
 BCP4:	FFFFF880015BB230
 OS Version:	6_1_7601
 Service Pack:	1_0
 Product:	768_1

Files that help describe the problem:

 C:\Windows\Minidump\122913-21777-01.dmp
 C:\Users\DELLPC\AppData\Local\Temp\WER-79700-0.sysdata.xml
I'm running windows 7 64bit, My computer will run great with no problems, I can run chrome all day with no problems but when I use Firefox, it will only run for about 3 minutes then I get the bsod. This only happens when I use Firefox. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: d1 BCP1: 0000000000000050 BCP2: 0000000000000002 BCP3: 0000000000000000 BCP4: FFFFF880015BB230 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\122913-21777-01.dmp C:\Users\DELLPC\AppData\Local\Temp\WER-79700-0.sysdata.xml

Chosen solution

Hello,

After doing some research for you, Try doing the below :) Hope it will help :)

Reset Firefox do the following:

   Go to Firefox > Help > Troubleshooting Information.
   Click the "Reset Firefox" button.
   Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
   Firefox will open with all factory defaults applied.
Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.63 Safari/537.36

More Information

Knoxaurs 1 solutions 1 answers

Chosen Solution

Hello,

After doing some research for you, Try doing the below :) Hope it will help :)

Reset Firefox do the following:

   Go to Firefox > Help > Troubleshooting Information.
   Click the "Reset Firefox" button.
   Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
   Firefox will open with all factory defaults applied.
Hello, After doing some research for you, Try doing the below :) Hope it will help :) Reset Firefox do the following: Go to Firefox > Help > Troubleshooting Information. Click the "Reset Firefox" button. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. Firefox will open with all factory defaults applied.
John99 971 solutions 13138 answers

Hi Jay,
Sorry you are having problems with Firefox.

bsod crashes are often video related. Firefox itself is not normally able to cause bsod crashes.

Firefox Crash IDs are normally required, but if you get a bsod crash these either will not be generated or will not be easy to find.

As a troubleshooting step could I ask you to Run Firefox in Firefox's safe mode and with all plugins disabled.

Please post back to say how you get on,

Thanks, John


N.B.
Resetting Firefox may not help, but does cause loss of some information and uninstalls your extensions you may be interested in looking at

Hi Jay, <br /> Sorry you are having problems with Firefox. bsod crashes are often video related. Firefox itself is not normally able to cause bsod crashes. Firefox Crash IDs are normally required, but if you get a bsod crash these either will not be generated or will not be easy to find. * http://kb.mozillazine.org/Mozilla_Crash_Reporter#Why_didn.27t_Breakpad_capture_my_crash.3F As a troubleshooting step could I ask you to Run Firefox in Firefox's safe mode and with all plugins disabled. * [[Disable or remove Add-ons#w_how-to-disable-plugins]]_how-to-disable-plugins <br /> [[Troubleshoot Firefox issues using Safe Mode]] *If it crashes then maybe they are only Firefox crashes and the Crash IDs will be available ** Navigate to ''about:crashes'' look for Crash IDs beginning with ''''bp-''''' and paste a couple of those strings into your next reply ** See [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] * If it does not crash I can make more suggestions to narrow down the problem. Please post back to say how you get on, Thanks, John ------- N.B. <br /> Resetting Firefox may not help, but does cause loss of some information and''' uninstalls your extensions''' you may be interested in looking at *[[Reset Firefox – easily fix most problems]] *

Question owner

Thank you for the replies guys, I Reset Firefox and it solved the bsod problem. No more crashing thank God! Although I did lose all my extensions, it was easy to find them again though.

Thanks for the help, it was much appreciated, you guys are the best.

Thank you for the replies guys, I Reset Firefox and it solved the bsod problem. No more crashing thank God! Although I did lose all my extensions, it was easy to find them again though. Thanks for the help, it was much appreciated, you guys are the best.