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Firefox crashes

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OS W2k Pro, FF 11.0. Multiple web site crashes, with no reports issued per FF. Tried Changing Profile; Starting in FF Safe Mode; Disabling PlugIns; without stopping crashes.

%APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986.

Please decipher.

OS W2k Pro, FF 11.0. Multiple web site crashes, with no reports issued per FF. Tried Changing Profile; Starting in FF Safe Mode; Disabling PlugIns; without stopping crashes. %APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986. Please decipher.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npsitesafety
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Shockwave Flash 9.0 r280
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.0; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

{"libraryVersions": "Troubleshoot data provider failed: libraryVersions\nTypeError: Cc['@mozilla.org/security/nssversion;1'] is undefined", "javaScript": "Troubleshoot data provider failed: javaScript\nTypeError: winEnumer.getNext().QueryInterface(Ci.nsIInterfaceRequestor).getInterface(Ci.nsIDOMWindowUtils).isIncrementalGCEnabled is not a function", "accessibility": {"isActive": false}, "application": {"userAgent": "Mozilla/5.0 (Windows NT 5.0; rv:11.0) Gecko/20100101 Firefox/11.0", "supportURL": "http://support.mozilla.com/1/firefox/11.0/WINNT/en-US/", "version": "11.0", "name": "Firefox"}, "modifiedPreferences": {"browser.places.smartBookmarksVersion": 2, "network.cookie.prefsMigrated": true, "gfx.blacklist.suggested-driver-version": "10.6", "gfx.blacklist.layers.direct3d10-1": 3, "gfx.blacklist.webgl.msaa": 3, "browser.startup.homepage_override.mstone": "rv:11.0", "privacy.sanitize.migrateFx3Prefs": true, "plugins.update.notifyUser": true, "security.warn_viewing_mixed": false, "gfx.blacklist.layers.direct3d9": 6, "gfx.blacklist.direct2d": 3, "browser.cache.disk.smart_size.first_run": false, "extensions.lastAppVersion": "11.0", "gfx.blacklist.webgl.angle": 3, "gfx.blacklist.webgl.opengl": 3, "browser.cache.disk.capacity": 1048576, "browser.startup.homepage_override.buildID": "20120312181643", "gfx.blacklist.layers.opengl": 3, "places.history.expiration.transient_current_max_pages": 6685, "browser.cache.disk.smart_size_cached_value": 727040, "places.database.lastMaintenance": 1387507089, "gfx.blacklist.layers.direct3d10": 3}, "extensions": [{"version": "1.1a", "name": "Troubleshooter", "isActive": true, "id": "troubleshooter@mozilla.org"}, {"version": "14.0.0.12", "name": "AVG SafeGuard toolbar", "isActive": false, "id": "avg@toolbar"}, {"version": "1.0", "name": "Java Quick Starter", "isActive": false, "id": "jqs@sun.com"}], "graphics": "Troubleshoot data provider failed: graphics\n[Exception... \"Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIDOMParser.parseFromString]\" nsresult: \"0x80004001 (NS_ERROR_NOT_IMPLEMENTED)\" location: \"JS frame :: chrome://troubleshooter/content/Troubleshoot.jsm :: graphics :: line 296\" data: no]", "userJS": {"exists": false}}

Tyler Downer
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1200 solutions 7873 answers

Helpful Reply

Please download Firefox 12, it's the latest version that will run on your computer. Then see if you still crash

Please download Firefox 12, it's the latest version that will run on your computer. Then see if you still crash
cor-el
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12151 solutions 112820 answers

See also Firefox 13+ in Windows 2000:

See also Firefox 13+ in Windows 2000: * http://forums.mozillazine.org/viewtopic.php?f=23&t=2482475

Question owner

Installed V 12.0 and will test for awhile.

Installed V 12.0 and will test for awhile.

Question owner

Any thoughts on what this crash ID is about: "%APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986"?

Any thoughts on what this crash ID is about: "%APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986"?
cor-el
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12151 solutions 112820 answers

1388173986 (Fri, 27 Dec 2013 19:53:06 GMT) is the time/date stamp when the crash occurred and doesn't give any helpful info about the crash.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

1388173986 (Fri, 27 Dec 2013 19:53:06 GMT) is the time/date stamp when the crash occurred and doesn't give any helpful info about the crash. If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Helpful Reply

Thanks for your input. about:crashes says:"no reports submitted". This was typical of all crashes. However, so far no crashes since updating from V11.0 to V12.0. Keeping fingers crossed.

Thanks for your input. about:crashes says:"no reports submitted". This was typical of all crashes. However, so far no crashes since updating from V11.0 to V12.0. Keeping fingers crossed.