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When I try to open websites, it switches to sites like "c.vindicosuite.com" or "b18.sitemeter.com", then stops. How do I stop this happening ?

Posted

This has been happening for some time on our own website - the site text loads, as does the first pic - but halfway through the second (always at that point), the screen goes blank, and the info bar says it is transferring to, or waiting for, either of these two sites above, but never the bars never get more than halfway. It makes no difference whether I try to load the website from scratch or from our bookmarks menu.

It's now started again, on the John Lewis site, when I try to move from a product to the product details. I've checked for Firefox updates for Mac OS X, but apparently none are available, even though I get notes that I'm using an outdated version.

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Additional System Details

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • iPhoto6
  • Adobe Shockwave for Director Netscape plug-in, version 11.0.0
  • RealPlayer Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r183

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.2.28) Gecko/20120306 Firefox/3.6.28

More Information

Application Basics
Name
Firefox
Version
3.6.28
Profile Directory
Show in Finder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Add to Amazon Wish List Button
1.10
true
amznUWL2@amazon.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.co.uk/
browser.startup.homepage_override.mstone
rv:1.9.2.28
browser.zoom.full
false
dom.max_script_run_time
0
extensions.lastAppVersion
3.6.28
network.cookie.prefsMigrated
true
places.last_vacuum
1387641085
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size
0
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
57
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false

iamjayakumars
  • Top 10 Contributor
413 solutions 4896 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

Modified by iamjayakumars

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iamjayakumars
  • Top 10 Contributor
413 solutions 4896 answers

According to your system details your using MAC OS X 10.4,

Modified by iamjayakumars

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cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

The last Firefox version that runs on Mac OS X 10.4 is Firefox 3.6.28.

Current Firefox versions require a Mac with an Intel processor and OS X 10.6 (Firefox 16 runs on Intel Mac OS X 10.5).

So best would be to update to Mac OS X 10.6 or at least 10.5 to be able to use more recent Firefox versions. http://www.mozilla.org/en-US/firefox/16.0.2/system-requirements/ http://www.mozilla.org/en-US/firefox/3.6.28/system-requirements/

All Firefox releases:

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Question owner

Many thanks - but it looks like the system isn't up to accepting any Firefox updates. I tried the reset option, which told me that no updates were available, and in the process of looking for an update to Mac OS X, I got a message that it wasn't possible. I'll keep trying all the options, and many thanks to everyone who's helped !

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Diego Victor
  • Top 10 Contributor
  • Moderator
374 solutions 2203 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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