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Can't upload my pictures to a website picture file

Posted

I take care of a club website. Firefox use to allow me to upload pictures to the site, then stopped. It says supported files types (they are all jpg pictures) when it takes me to "my pictures" (which is only the file itself, not the pics in the file). When i open the file to grab the pictures there is nothing there. But when i back it up the file is still there and i cannot grab it either.

So i went back to internet explorer and it has worked until tonite.

Now it doesn't work either.....

Help, please. Thank you for your time. Sandee.

I take care of a club website. Firefox use to allow me to upload pictures to the site, then stopped. It says supported files types (they are all jpg pictures) when it takes me to "my pictures" (which is only the file itself, not the pics in the file). When i open the file to grab the pictures there is nothing there. But when i back it up the file is still there and i cannot grab it either. So i went back to internet explorer and it has worked until tonite. Now it doesn't work either..... Help, please. Thank you for your time. Sandee.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • VLC media player Web Plugin 2.0.0-rc
  • 6031.2011.0623.1619
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • F5 Networks Host Plugin 6031.2011.0623.1619 ({DBBB3167-6E81-400f-BBFD-BD8921726F52})
  • New Tab Homepage 0.4.3 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2012.5.20.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.4.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6570
  • adapterDescription2:
  • adapterDeviceID: 0x6759
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-25-2012
  • driverDate2:
  • driverVersion: 8.960.11.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6570 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://www.nbcnews.com/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.urlbar.autocomplete.enabled: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: Arial
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1387171562
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1370118084

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi Sandee98,

Thank you for your questions. When there are issues uploading images to a remote server, and more than one browser stops the upload, there may be an issue with the remote server or a local firewall or connection.

If it is specific to Firefox Troubleshoot Firefox issues using Safe Mode and see if the issue persists. Server Not Found - Troubleshoot connection problems may also be helpful if it works on another network and not the one you are currently having issues on.

Please let us know if the issue continues, we are happy to help.


Please contact the host or the provider of the service for more information.

Hi Sandee98, Thank you for your questions. When there are issues uploading images to a remote server, and more than one browser stops the upload, there may be an issue with the remote server or a local firewall or connection. If it is specific to Firefox [[Troubleshoot Firefox issues using Safe Mode]] and see if the issue persists. [[Server Not Found - Troubleshoot connection problems]] may also be helpful if it works on another network and not the one you are currently having issues on. Please let us know if the issue continues, we are happy to help. Please contact the host or the provider of the service for more information.
gertcher 0 solutions 1 answers

As of last night I have been unable to upload picture to my company website. It goes through the motions of uploading but times out. I do not have any problems uploading using Chrome. As this has only started since last night, and after a recent Windows 8 update I am assuming there is a connection. I tried uninstalling Firefox and reinstalling with no improvement.

If you know of this problem and have a fix I will enable it. If you are unaware I will monitor the situation until it is fixed.

Thanks for being here

Greg

As of last night I have been unable to upload picture to my company website. It goes through the motions of uploading but times out. I do not have any problems uploading using Chrome. As this has only started since last night, and after a recent Windows 8 update I am assuming there is a connection. I tried uninstalling Firefox and reinstalling with no improvement. If you know of this problem and have a fix I will enable it. If you are unaware I will monitor the situation until it is fixed. Thanks for being here Greg
guigs 1072 solutions 11697 answers

Hi Greg, Does the website happen to use Adobe Flash for uploading items to the site? There was another adobe flash update to a version 12.... please try to update flash and let us know if the uploads still does not work?

Hi Greg, Does the website happen to use Adobe Flash for uploading items to the site? There was another adobe flash update to a version 12.... please try to update flash and let us know if the uploads still does not work?