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Flash keeps crashing


Plugin alert sometimes ,but mostly crashes for 5-7 seconds and sometimes the computer stops processes same time.everything up to date,has been doing this for the last several updates of firefox and flash.tried a lot of things ,do not want to do hard remove and reload.

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Additional System Details

Installed Plug-ins

  • Picasa plugin
  • Shockwave Flash 11.9 r900
  • VLC media player Web Plugin 2.1.0
  • Adobe Shockwave for Director Netscape plug-in, version
  • Google Update
  • DivX Web Player version
  • Adobe Shockwave for Director Netscape plug-in, version
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • DivX VOD Helper Plug-in
  • 5.1.20913.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Nitro PDF plugin for Firefox and Chrome
  • Foxit Reader Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • WordCaptureX component for single click dictionary
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Panda ActiveScan 2.0 Plugin for Firefox
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • CANON iMAGE GATEWAY Mycamera Plugin


  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/


  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Compatibility Reporter 2.0.1 (compatibility@addons.mozilla.org)
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Awesome screenshot: Capture and Annotate 2.4.1 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • BugMeNot 2.2 ({987311C6-B504-4aa2-90BF-60CC49808D42})
  • CleanPrint 4.7.0 (cleanprint@formatdynamics.com)
  • CoolPreviews 4.0 ({CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B})
  • DAP Link Checker (daplinkchecker@speedbit.com)
  • Download Accelerator Plus (DAP) extension ({F17C1572-C9EC-4e5c-A542-D05CBB5C5A08})
  • DuckDuckGo Plus 0.3.8 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Forecastfox 2.2.4 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Google Translator for Firefox (translator@zoli.bod)
  • Greasemonkey 1.12 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • IE Tab 2 (FF 3.6+) ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • Long URL Please 0.5.1 (longurlplease@darragh.curran)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b})
  • NoSquint 2.1.9 (nosquint@urandom.ca)
  • Photobucket Uploader 1.3.9 (pbupload@photobucket.com)
  • Pixlr Grabber 2.1.4 ({d47a9f51-8281-43fa-f450-f28ef8735e9a})
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Print Edit 10.2 (printedit@DW-dev)
  • RoboForm Toolbar for Firefox ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Save File to 2.5.1 (savefileto@mozdev.org)
  • Search Engine Security 1.2.0 ({197573FA-9BF9-11DF-9D68-A441DFD72085})
  • ShareMeNot 2.3.1 (sharemenot@franziroesner.com)
  • Speed Dial ({64161300-e22b-11db-8314-0800200c9a66})
  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WordWeb one-click lookup 5.0.4406 (wcapturex@deskperience.com)
  • Free Download Manager plugin (fdm_ffext@freedownloadmanager.org) (Inactive)
  • My.Freeze.com NetAssistant 3.6.3 ({BFF829B6-B433-42CE-9A19-E459D3E4E483}) (Inactive)
  • PrivacySuite 0.753 (abine@abine.com) (Inactive)
  • Screengrab 0.96.3 ({02450954-cdd9-410f-b1da-db804e18c671}) (Inactive)
  • SpeedFox 1.2.75 (jid1-uabu5A9hduqzCw@jetpack) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce 310
  • adapterDescription2:
  • adapterDeviceID: 0x0a66
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-9-2013
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 57
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://my.msn.com/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • browser.zoom.siteSpecific: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.checkCompatibility: False
  • extensions.checkCompatibility.10.0: False
  • extensions.checkCompatibility.10.0a: False
  • extensions.checkCompatibility.11.0a: False
  • extensions.checkCompatibility.12.0a: False
  • extensions.checkCompatibility.3.6: False
  • extensions.checkCompatibility.3.6b: False
  • extensions.checkCompatibility.3.6p: False
  • extensions.checkCompatibility.3.6pre: False
  • extensions.checkCompatibility.3.7a: False
  • extensions.checkCompatibility.4.0: False
  • extensions.checkCompatibility.4.0b: False
  • extensions.checkCompatibility.4.0p: False
  • extensions.checkCompatibility.4.0pre: False
  • extensions.checkCompatibility.4.2: False
  • extensions.checkCompatibility.4.2a: False
  • extensions.checkCompatibility.4.2b: False
  • extensions.checkCompatibility.4.2p: False
  • extensions.checkCompatibility.4.2pre: False
  • extensions.checkCompatibility.5.0: False
  • extensions.checkCompatibility.5.0a: False
  • extensions.checkCompatibility.5.0b: False
  • extensions.checkCompatibility.5.0p: False
  • extensions.checkCompatibility.5.0pre: False
  • extensions.checkCompatibility.6.0: False
  • extensions.checkCompatibility.6.0a: False
  • extensions.checkCompatibility.7.0: False
  • extensions.checkCompatibility.7.0a: False
  • extensions.checkCompatibility.8.0: False
  • extensions.checkCompatibility.8.0a: False
  • extensions.checkCompatibility.9.0: False
  • extensions.checkCompatibility.9.0a: False
  • extensions.checkCompatibility.nightly: False
  • extensions.lastAppVersion: 26.0
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://www.bing.com/search?FORM=U027DF&PC=U027&q=
  • layers.acceleration.disabled: True
  • mousewheel.withcontrolkey.action: 3
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 32
  • network.http.max-connections-per-server: 6
  • network.http.max-persistent-connections-per-server: 4
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • permissions.default.image: 0
  • places.database.lastMaintenance: 1387154959
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.extensions-nosquint: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.OCSP.enabled: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385597918


  • User JS: No
  • Accessibility: Yes
sahilnmmt 6 solutions 37 answers

hello if your programs are up to date and your system configuration is supporting the latest versions then its not a problem ... try to install older version of it.

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Question owner

Sorry should have said plugin crashes,I reloaded as it wouldn't allow older version to load,should have searched for stand alone download.

Firefox crashes for no rhyme or reason for several seconds or more when loading pages as it is ok and sometimes not and doesn't matter which site as there is no consistency.
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  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

See Adobe Flash plugin has crashed - Prevent it from happening again and let us know what solutions you've tried.

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  • Top 25 Contributor
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190 solutions 1961 answers

Also, in your last post you said,

Firefox crashes for no rhyme or reason for several seconds or more when loading pages

What do you mean, "Firefox crashes"? What exactly happens? See the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article to troubleshoot Firefox crashes.

In any case, recent Firefox crash report IDs might help with both Firefox crashes and plugin crashes.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.


Thank you for your help!

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Question owner

bp-3f929252-d086-4cfa-8b48-bf7ce2131217 12/17/2013 6:17 PM a7bbf13d-fa13-447f-967d-6d2c9d540254 11/26/2013 11:45 AM 2a2f3f16-c8d7-4856-8fc7-b593a82992e3 11/25/2013 3:41 PM 87f9b1ad-d67a-4810-8a72-cfaa44291300 11/22/2013 12:26 PM bp-d42b00b6-6519-474f-9c4a-c46682130828 8/28/2013 12:18 PM bp-0184ac60-6307-46fd-8c82-3e5812130707 7/7/2013 3:43 PM bp-1568cd9f-722b-479a-83c2-2b7642130706 7/6/2013 11:00 AM Crashes means it freezes,I have reloaded flash plugin I am trying in safe mode ,of course it's faster and see if it freezes.

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kronosss 0 solutions 1 answers

I had the same problem and my solution worked for me, uninstall Mozilla and flash player then reinstall flash player and Mozilla, hope it works for you too :)

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  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

Only four of those crash reports are available for review but two of them refer to a crash in plugin IE Tab Plug-in Version: Filename:npietab2.dll

Open the Firefox Add-ons manager (see Disable or remove Add-ons for details) and

  1. Open the Plugins list, select your IETab2 plugin and set it to Never Activate
  2. Go to the Add-ons Extensions list and disable your IETab2 extension
  3. Restart Firefox.

Note: Disregard the above. Those two crash reports are OLD, from July 2013. See my next answer.

Modified by AliceWyman

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  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

P.S The most recent crash report from 12/17/2013 had to do with

plugin Shockwave Flash Version:11.9.900.170

For that crash, see Adobe Flash plugin has crashed - Prevent it from happening again and let us know what solutions you've tried.

The IETab2 related crashes were both old, from Firefox 22 in July 2013.

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Question owner

I removed and reinstalled firefox and flash again.,seems to work faster ,but I have a hard time navigating in safe mode to try and recreate problem . Seems problem in ebay search page going back and forth and Mozilla help pages do not scroll smoothly.I could not get the flash directive to disable hardware acceleration to work as clicking on check mark and close button did not work.

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Question owner

Don't pay attention to scrolling problem as that was do to deactivating IE tab extension.

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190 solutions 1961 answers

Helpful Reply

You said,

I could not get the flash directive to disable hardware acceleration to work as clicking on check mark and close button did not work.

You tried this?

  1. Right-click on the Flash logo on this Adobe help page).
  2. Click "Settings" and uncheck “Enable hardware acceleration" in the Display tab.

On Windows, you can also disable hardware acceleration by adding the line DisableHardwareAcceleration=1 to the Flash "mms.cfg" file, as suggested in this Adobe forum thread. The mms.cfg file is located here:

(Windows 32bit) C:\Windows\System32\Macromed\Flash
(Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash

If you have problems editing the mms.cfg file, you may need to copy the file "mms.cfg" to the desktop or your Documents folder to edit the file (in Notepad) to add the line, then go back into the Flash folder and rename the existing mms.cfg file to mms.cfgBAK before moving the edited version in there.

Ref: http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_certain_Flash_videos

See also: http://kb.mozillazine.org/Flash#Troubleshooting

Modified by AliceWyman

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Question owner

Tried and that shortcut posting did not work ,it seems to slow and stop on certain sites ,but some only at times and it freezes my whole computer screen at the same time and at times. Doing search and no one seems to have clue ,am running windows 7-64.

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  • Top 25 Contributor
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190 solutions 1961 answers

Have you tried disabling protected mode in Flash?

If that doesn't help either, see: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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