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Message to: AliceWyman at Firefox

Posted

Alice: I just sent you an update regarding Better Surf Plus 1.1. That is indeed the full name of this updated version of this malware program. Please block it in Firefox to prevent so many thousands of other users from losing their time trying to figure out how to solve the bug or problem with their computers. I also removed it from my internet explorer as per your advice on how to remove Better Surf.

PS: I tried to reply to an email from you, but postmaster@mail.hotmail.com says: "Delivery to the following recipients has been delayed. notifications@support.mozilla.org" So, I'm writing this email to yu in Firefox. Hope this helps.

Sincerely OrangeMango

Alice: I just sent you an update regarding Better Surf Plus 1.1. That is indeed the full name of this updated version of this malware program. Please block it in Firefox to prevent so many thousands of other users from losing their time trying to figure out how to solve the bug or problem with their computers. I also removed it from my internet explorer as per your advice on how to remove Better Surf. PS: I tried to reply to an email from you, but postmaster@mail.hotmail.com says: "Delivery to the following recipients has been delayed. notifications@support.mozilla.org" So, I'm writing this email to yu in Firefox. Hope this helps. Sincerely OrangeMango

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.1.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • WildTangent Games App V2 Presence Detector
  • Unity Player 3.5.0f6
  • A component of your photo software powered by RocketLife
  • Motive Plugin for Mozilla Browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • Norton Toolbar 2014.6.2.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Awesome screenshot: Capture and Annotate 2.4.1 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • Better Surf Plus 1.1 (ext@bettersurfplus.com) (Inactive)
  • BetterSurf 1.0 (xz123@ya456.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 945GM Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x27a2
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 8-14-2006
  • driverDate2:
  • driverVersion: 6.14.10.4670
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 61440
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://www.entrepreneur.com/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386902056
  • places.history.expiration.transient_current_max_pages: 53427
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1386868233

Misc

  • User JS: No
  • Accessibility: No
AliceWyman
  • Moderator
240 solutions 2594 answers

Could you reply in your original thread? I'm guessing it's this one:

/questions/977635

You can find all of your questions and replies to questions linked in profile page, which is here:

https://support.mozilla.org/user/209827

Could you reply in your original thread? I'm guessing it's this one: [/questions/977635] You can find all of your questions and replies to questions linked in profile page, which is here: https://support.mozilla.org/user/209827