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When I click on check updates I don't get a message just the thinking icon and then nothing

Posted

I have version 1.0.1 and I want to upgrade. The reason I haven't done it yet is because I recently bought the phone second hand. But I am unable to update it and what happens is the circular icon indicating that something is happening shows up, then disappears and there is no message about updating. If I cannot upgrade it, is there some other way to upgrade the browser because I cannot use it properly at the moment. Thanks

I have version 1.0.1 and I want to upgrade. The reason I haven't done it yet is because I recently bought the phone second hand. But I am unable to update it and what happens is the circular icon indicating that something is happening shows up, then disappears and there is no message about updating. If I cannot upgrade it, is there some other way to upgrade the browser because I cannot use it properly at the moment. Thanks

Chosen solution

Something is lost in translation. Unzip package. Copy zip file (inside the folder you just unzipped) to the root of SD card, renaming it "update.zip". Then apply by booting phone into recovery mode by holding the volume rocker switch upwards whilst powering on.

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Andrew
  • Moderator
321 solutions 4036 answers

Hello there!

Please provide the Manufacturer, the model and the country you are in. This will better assist us in providing you support.

Thank you very much!

Andrew

Hello there! Please provide the Manufacturer, the model and the country you are in. This will better assist us in providing you support. Thank you very much! Andrew

Question owner

Why does it matter what country I live in? Will you not help me out if I live in the wrong one... Right now I live in Sweden (I am not Swedish). The guy I got the phone from bought it in the UK though, if that matters. I have the ZTE open.

Why does it matter what country I live in? Will you not help me out if I live in the wrong one... Right now I live in Sweden (I am not Swedish). The guy I got the phone from bought it in the UK though, if that matters. I have the ZTE open.
Andrew
  • Moderator
321 solutions 4036 answers

The updates are pushed on by the manufacturer based on location regions of the device. Is you ZTE Open a Orange color device or is it something else?

Thanks for your cooperation!

The updates are pushed on by the manufacturer based on location regions of the device. Is you ZTE Open a '''Orange''' color device or is it something else? Thanks for your cooperation!

Question owner

Yes that is what I have. So I cannot do anything then??

Yes that is what I have. So I cannot do anything then??

Question owner

Hello, will you answer my last question please?

Hello, will you answer my last question please?
Andrew
  • Moderator
321 solutions 4036 answers

Hi there!

Sorry for the delay. There is a SD card update available that you can do by yourself by following instructions here: https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/ZTE_OPEN

Thank you!

Hi there! Sorry for the delay. There is a SD card update available that you can do by yourself by following instructions here: https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/ZTE_OPEN Thank you!

Question owner

Hi

Thanks for the help. Do you think I could ask what this means "Take out SIM card and check whether update.zip of SD card is in accordance with to be upgraded mobile phone; copying update package to update.zip file before upgrade."??? Or should I start a new thread for that. It is kind of vague instructions but maybe I missing something, for example an SD card that was made for the phone and I am only use one that I found in my drawer that had some music on it...

Thanks again

Hi Thanks for the help. Do you think I could ask what this means "Take out SIM card and check whether update.zip of SD card is in accordance with to be upgraded mobile phone; copying update package to update.zip file before upgrade."??? Or should I start a new thread for that. It is kind of vague instructions but maybe I missing something, for example an SD card that was made for the phone and I am only use one that I found in my drawer that had some music on it... Thanks again
fleamour 6 solutions 71 answers

Chosen Solution

Something is lost in translation. Unzip package. Copy zip file (inside the folder you just unzipped) to the root of SD card, renaming it "update.zip". Then apply by booting phone into recovery mode by holding the volume rocker switch upwards whilst powering on.

Something is lost in translation. Unzip package. Copy zip file (inside the folder you just unzipped) to the root of SD card, renaming it "update.zip". Then apply by booting phone into recovery mode by holding the volume rocker switch upwards whilst powering on.

Question owner

Wow it worked, thanks for the help

Wow it worked, thanks for the help