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Firefox crashes

Posted

Hello there, I'm running a fresh install of Linux Mint 15.

uname -a Linux Zacs-computer 3.8.0-34-generic #49-Ubuntu SMP Tue Nov 12 18:02:44 UTC 2013 i686 i686 i686 GNU/Linux

Firefox version is 25.0.1, which came along with the system.

It keeps crashing randomly and unexpectedly. It seems to be due to a "segmentation fault". That's all I get from a terminal at the moment of the crash. This is the latest crash report: bp-dbc53706-21a7-4524-8772-167242131204

I'm a regular desktop user of Linux, so I'm not very good at solving bugs by myself. The system is updated, firefox is updated. I tried to check hardware acceleration, but didn't really find it. I don't think I have this option. My machine is a bit old an Intel D946GZIS, with a celeron processor.

Firefox is my favourite browser, and I'd really like to stick to it. Any help will be appreciated. If you need any other information, please feel free to ask me. Thank you very much! Zac.

Hello there, I'm running a fresh install of Linux Mint 15. uname -a Linux Zacs-computer 3.8.0-34-generic #49-Ubuntu SMP Tue Nov 12 18:02:44 UTC 2013 i686 i686 i686 GNU/Linux Firefox version is 25.0.1, which came along with the system. It keeps crashing randomly and unexpectedly. It seems to be due to a "segmentation fault". That's all I get from a terminal at the moment of the crash. This is the latest crash report: bp-dbc53706-21a7-4524-8772-167242131204 I'm a regular desktop user of Linux, so I'm not very good at solving bugs by myself. The system is updated, firefox is updated. I tried to check hardware acceleration, but didn't really find it. I don't think I have this option. My machine is a bit old an Intel D946GZIS, with a celeron processor. Firefox is my favourite browser, and I'd really like to stick to it. Any help will be appreciated. If you need any other information, please feel free to ask me. Thank you very much! Zac.

Additional System Details

Installed Plug-ins

  • The IcedTea-Web Plugin executes Java applets.
  • This plugin provides integration with Cinnamon for live extension enabling and disabling. It can be used only by extensions.gnome.org
  • Shockwave Flash 11.2 r202
  • The Videos 3.6.3 plugin handles video and audio streams.
  • DivX Web Player version 1.4.0.233

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/Linux/en-US/

Extensions

  • Mint Search Enhancer 1.0 (mint-search-enhancer@linuxmint.com)
  • Stylish 1.0.7 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Intel(R) 946GZ x86/MMX/SSE2
  • adapterDeviceID: Mesa DRI Intel(R) 946GZ x86/MMX/SSE2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • driverDate:
  • driverVersion: 2.1 Mesa 9.1.7
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) 946GZ x86/MMX/SSE2
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131115110134
  • browser.startup.homepage: http://www.linuxmint.com/start/olivia
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • keyword.URL: https://duckduckgo.com/?t=lm&q=
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.app.apt: /usr/bin/apturl
  • network.protocol-handler.app.apt+http: /usr/bin/apturl
  • network.protocol-handler.warn-external.apt: True
  • network.protocol-handler.warn-external.apt+http: True
  • places.database.lastMaintenance: 1386716882
  • places.history.expiration.transient_current_max_pages: 52588
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386619162

Misc

  • User JS: No
  • Accessibility: No
John99
  • Top 10 Contributor
  • Moderator
756 solutions 10294 answers

Try to surf as much as possible with all plugins disabled and in Firefox's safemode. Does that prevent the crashes ?

  • This article includes instructions to turn off Hardware Acceleration (HA) in Firefox. If you are outside safe mode it may help to have HA disabled.
  • Try: Holding down the shift key when launching Firefox, that should put it in SafeMode
    See Troubleshoot Firefox issues using Safe Mode
    Note one of the features of Firefox's safe mode is that it turns off HA

If Firefox continues to crash please paste into your next report thee or four recent crash reports, preferably from safe mode crashes with plugins disabled.


For forum cross referencing purposes

  • Report for your Crash ID bp-dbc53706-21a7-4524-8772-167242131204
    • Crash Signature: nsDisplayList::FlattenTo(nsTArray<nsDisplayItem*>*)
    • Related bugs: Bug 847008 (inactive first reported in Fx19 & 20)

Edit

  • Report for your Crash IDs
    bp-7aa1a1b7-6006-415c-9ee2-0ff292131225
    bp-2be98b1e-a198-4ec3-b423-8f15d2131225
    bp-8f1bc4ff-2e25-41e0-9d95-852212131225
    • Crash Signatures
      libxul.so@0xf15261 | nsThread::PutEvent(nsIRunnable*)
      nsINode::GetProperty(nsIAtom*, tag_nsresult*) const
      js::gc::MarkObject(JSTracer*, js::EncapsulatedPtr<JSObject, unsigned int>*, char const*)
    • Only bug mentioned Android related. Not frequently seen signatures.





Try to surf as much as possible with all plugins disabled and in Firefox's safemode. Does that prevent the crashes ? * This article includes instructions to turn off Hardware Acceleration (HA) in Firefox. If you are outside safe mode it may help to have HA disabled. *Try: Holding down the shift key when launching Firefox, that should put it in SafeMode <br /> See [[Troubleshoot Firefox issues using Safe Mode]] <br />Note one of the features of Firefox's safe mode is that it turns off HA If Firefox continues to crash please paste into your next report thee or four recent crash reports, preferably from safe mode crashes with plugins disabled. -------- For forum cross referencing purposes *Report for your Crash ID bp-dbc53706-21a7-4524-8772-167242131204 ** Crash Signature: nsDisplayList::FlattenTo(nsTArray<nsDisplayItem*>*) ** Related bugs: Bug 847008 (inactive first reported in Fx19 & 20) '''Edit'''<br / Further reports> * Report for your Crash IDs <br />bp-7aa1a1b7-6006-415c-9ee2-0ff292131225 <br />bp-2be98b1e-a198-4ec3-b423-8f15d2131225 <br />bp-8f1bc4ff-2e25-41e0-9d95-852212131225 **Crash Signatures <br /> libxul.so@0xf15261 | nsThread::PutEvent(nsIRunnable*) <br />nsINode::GetProperty(nsIAtom*, tag_nsresult*) const <br />js::gc::MarkObject(JSTracer*, js::EncapsulatedPtr<JSObject, unsigned int>*, char const*) ** Only bug mentioned Android related. Not frequently seen signatures. <br /> <br /> <br />

Modified by John99

Question owner

Hi,

Thanks for your input.

To be honest, I was expecting a bit more than this.

That was a pretty standard reply, nothing you can't find in your own website.

I've been surfing in safe mode, and the problem persists. Firefox keeps annoyingly crashing all the time, even in safe mode.

I've already tested my RAM for errors with memtester linux utility. It presented no errors.

My latest crashes:

bp-7aa1a1b7-6006-415c-9ee2-0ff292131225

bp-2be98b1e-a198-4ec3-b423-8f15d2131225

bp-e103a81f-ab22-4600-bfd8-789962131225

bp-8f1bc4ff-2e25-41e0-9d95-852212131225

bp-412d81f2-c13a-49fe-a30d-8ea862131225

bp-be2db95e-68f4-41f1-b5a1-ae7a72131225

Please, help me solve this annoying problem.

Thank you very much!

Zac.

Hi, Thanks for your input. To be honest, I was expecting a bit more than this. That was a pretty standard reply, nothing you can't find in your own website. I've been surfing in safe mode, and the problem persists. Firefox keeps annoyingly crashing all the time, even in safe mode. I've already tested my RAM for errors with memtester linux utility. It presented no errors. My latest crashes: bp-7aa1a1b7-6006-415c-9ee2-0ff292131225 bp-2be98b1e-a198-4ec3-b423-8f15d2131225 bp-e103a81f-ab22-4600-bfd8-789962131225 bp-8f1bc4ff-2e25-41e0-9d95-852212131225 bp-412d81f2-c13a-49fe-a30d-8ea862131225 bp-be2db95e-68f4-41f1-b5a1-ae7a72131225 Please, help me solve this annoying problem. Thank you very much! Zac.
cor-el
  • Top 10 Contributor
  • Moderator
13037 solutions 119389 answers

Did you check for issues caused by plugins?

Did you check for issues caused by plugins? *https://support.mozilla.org/kb/Troubleshooting+plugins

Question owner

Something funny has just happened. After I saw your post, I went for testing and disabled all the plugins.

One minute after I did that, firefox crashed! :)

bp-3adac377-7b43-4b81-ad84-2194c2131226

So apparently it's not a plugin-related issue.

Any other suggestion?

Thanks

Something funny has just happened. After I saw your post, I went for testing and disabled all the plugins. One minute after I did that, firefox crashed! :) bp-3adac377-7b43-4b81-ad84-2194c2131226 So apparently it's not a plugin-related issue. Any other suggestion? Thanks
cor-el
  • Top 10 Contributor
  • Moderator
13037 solutions 119389 answers

How much physical memory do you have and what is the usage and free memory when you check that in the System Monitor?

You can also check the about:memory page.

How much physical memory do you have and what is the usage and free memory when you check that in the System Monitor? You can also check the about:memory page.

Question owner

Hi, thank you for helping me out.

I have 2,0GiB of RAM.

When I look at GUI System Monitor, it says the system is using about 600MiB of those 2,0GiB.

There something strange here. When I use the command free, with the option -m, it shows me another reality. I wanted to show you the whole output, but there's no space here for .txt code. That's pretty bad, isn't it? You also can't attach a .txt file. This html formatting messes up the whole data! So how could we show you guys some code?

Anyway, it says I have a total of 2006MiB of memory, and that 1560MiB is being used, thus leaving 445MiB free.

buffers: 108

cached: 840

What do you say of that? And why this discrepancy between the two analysers?

I wanted to attach a memory report, from about:memory, but couldn't. I confess I can't analyse such technical stuff.

It would be nice if we could attach .txt files or if we could post their content in a special space designed for them as you see in many Linux forums.

Thank you very much.

Hi, thank you for helping me out. I have 2,0GiB of RAM. When I look at GUI System Monitor, it says the system is using about 600MiB of those 2,0GiB. There something strange here. When I use the command free, with the option -m, it shows me another reality. I wanted to show you the whole output, but there's no space here for .txt code. That's pretty bad, isn't it? You also can't attach a .txt file. This html formatting messes up the whole data! So how could we show you guys some code? Anyway, it says I have a total of 2006MiB of memory, and that 1560MiB is being used, thus leaving 445MiB free. buffers: 108 cached: 840 What do you say of that? And why this discrepancy between the two analysers? I wanted to attach a memory report, from about:memory, but couldn't. I confess I can't analyse such technical stuff. It would be nice if we could attach .txt files or if we could post their content in a special space designed for them as you see in many Linux forums. Thank you very much.
John99
  • Top 10 Contributor
  • Moderator
756 solutions 10294 answers

Hi Zacura, I will split the replies

Something funny has just happened. After I saw your post, I went for testing and disabled all the plugins.

One minute after I did that, firefox crashed! :)

bp-3adac377-7b43-4b81-ad84-2194c2131226

So apparently it's not a plugin-related issue.
Any other suggestion? 

I did suggest in my first post that you tried in safemode and with all plugins disabled and then posted the crash IDs from any such crashes.

I hoped that may either prevent crashes or produce a more useful set of Crash IDs,

bp-3adac377-7b43-4b81-ad84-2194c2131226 apparently is not a safemode crash with plugins disabled.
Hi Zacura, I will split the replies ''Something funny has just happened. After I saw your post, I went for testing and disabled all the plugins. ''One minute after I did that, firefox crashed! :)'' bp-3adac377-7b43-4b81-ad84-2194c2131226 <br /> ''So apparently it's not a plugin-related issue.'' ''Any other suggestion? '' I did suggest in my first post that you tried in safemode and with all plugins disabled and then posted the crash IDs from any such crashes. I hoped that may either prevent crashes or produce a more useful set of Crash IDs, bp-3adac377-7b43-4b81-ad84-2194c2131226 apparently is not a safemode crash with plugins disabled.

Modified by John99

John99
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  • Moderator
756 solutions 10294 answers

Text files. Rarely of much use on the forum and as you say no proper facilities for text or code.

It would be nice if we could attach .txt files or if we could post their content in a special space designed for them as you see in many Linux forums. 

For short extracts use the <pre></pre> tags. Not perfect or user friendly but it helps

  • e.g. <pre>some text line, [Rtn] another</pre> gives
some text line, [Rtn] 
another
  • or do similar by adding a preceding space on each line
a short line
a wrapped line bbbb bbbbb bbbbb bbbb bbbb bbbbb bbbbb bbbb bbbb bbbbb bbbbb bbbb bbbb bbbbb bbbbb bbbb 
another short one 

If you really need to add long text then use Pastebin and link to that

The gzippedfiles from about:memory just can not be handled, consider something like dropbox.

IIRC I suggested it be added as a facility to the forum and that was rejected a an edge case scenario.

I see it as chicken and egg case:
→ No one uses about memory the output is difficult to interpret. →
We do not need to provide a facility to attach files so that we can find someone to interpret them, because no one wants to use about:memory →↑

Text files. Rarely of much use on the forum and as you say no proper facilities for text or code. ''It would be nice if we could attach .txt files or if we could post their content in a special space designed for them as you see in many Linux forums. '' For short extracts use the <nowiki><pre></pre></nowiki> tags. Not perfect or user friendly but it helps * e.g. <nowiki><pre>some text line, [Rtn] another</pre></nowiki> gives <pre>some text line, [Rtn] another</pre> * or do similar by adding a preceding space on each line a short line a wrapped line bbbb bbbbb bbbbb bbbb bbbb bbbbb bbbbb bbbb bbbb bbbbb bbbbb bbbb bbbb bbbbb bbbbb bbbb another short one If you really need to add long text then use Pastebin and link to that *http://pastebin.mozilla.org/?help=1 The gzippedfiles from about:memory just can not be handled, consider something like dropbox. *https://www.dropbox.com/ IIRC I suggested it be added as a facility to the forum and that was rejected a an edge case scenario. I see it as chicken and egg case:<br /> → No one uses about memory the output is difficult to interpret. →<br />We do not need to provide a facility to attach files so that we can find someone to interpret them, because no one wants to use about:memory →↑

Modified by John99

Question owner

John, I apologize. I think I confused plugins with add-ons, thinking they were all the same thing. So I was surfing in safemode thinking that was enough, but actually I still had to disable the plugins. Regarding my last crash ID, I'm sure I was with all plugins disabled, but possibly not running in safemode. So now I got the idea. Safemode + disabled plugins. Sorry about that. I've been surfing that way for some hours now, without a crash. I'll have to wait a little longer though, to be sure firefox won't crash under these conditions. If it doesn't I will test it by enabling plugins each at time to see what happens. That might take some time. If it does crash, however, I'll provide you with more useful crash IDs. Alright?

Regarding 'proper facilities for text or code', thank you for the instructions. That will be more than enough, I hope.

Once more I apologize for misunderstanding your first instructions, and thank you very much for your help!

I'll be back!

:)
John, I apologize. I think I confused plugins with add-ons, thinking they were all the same thing. So I was surfing in safemode thinking that was enough, but actually I still had to disable the plugins. Regarding my last crash ID, I'm sure I was with all plugins disabled, but possibly not running in safemode. So now I got the idea. Safemode + disabled plugins. Sorry about that. I've been surfing that way for some hours now, without a crash. I'll have to wait a little longer though, to be sure firefox won't crash under these conditions. If it doesn't I will test it by enabling plugins each at time to see what happens. That might take some time. If it does crash, however, I'll provide you with more useful crash IDs. Alright? Regarding 'proper facilities for text or code', thank you for the instructions. That will be more than enough, I hope. Once more I apologize for misunderstanding your first instructions, and thank you very much for your help! I'll be back! :)
John99
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  • Moderator
756 solutions 10294 answers

Thanks for posting back.

I hope you sort it out fully.
Maybe it is a couple of plugins together or one that needs updating.

Thanks for posting back. I hope you sort it out fully. <br /> Maybe it is a couple of plugins together or one that needs updating.

Question owner

Bad news... Firefox has just crashed in safemode, with all plugins disabled.

Here is the ID:

bp-5670bbbf-e0a9-49e4-b48f-ae5b62131227

If it happens again, I'll post the respective IDs.

Thank you!

Bad news... Firefox has just crashed in safemode, with all plugins disabled. Here is the ID: bp-5670bbbf-e0a9-49e4-b48f-ae5b62131227 If it happens again, I'll post the respective IDs. Thank you!

Question owner

Another crash, under the same circumstances: bp-c89c1198-cb98-4d41-bee3-f07192131229

Any idea of what is causing the issue?

Thanks!

Another crash, under the same circumstances: bp-c89c1198-cb98-4d41-bee3-f07192131229 Any idea of what is causing the issue? Thanks!
John99
  • Top 10 Contributor
  • Moderator
756 solutions 10294 answers

All I can say is try a fresh install of Firefox, I do not see any info that helps me in the crash report.

When reinstalling make sure you do NOT remove the Firefox profile files,but do remove the program folders and files.

There is something else you could try. Install and use the Mozilla Firefox browser as an additional browser on a per user basis. If nothing else it will be a useful stopgap measure and gives you something to use if the main browser crashes.

All I can say is try a fresh install of Firefox, I do not see any info that helps me in the crash report. When reinstalling make sure you do NOT remove the Firefox profile files,but do remove the program folders and files. *See https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_5-reinstall-firefox There is something else you could try. Install and use the Mozilla Firefox browser as an additional browser on a per user basis. If nothing else it will be a useful stopgap measure and gives you something to use if the main browser crashes. *[[Install Firefox on Linux]] * http://kb.mozillazine.org/Testing_pre-release_versions#Installing_multiple_versions