X
Tap here to go to the mobile version of the site.

Support Forum

My back button keeps disapearing

Posted

I add it with the "customize" feature, but after i restart Firefox(beta, 25) it disappears. Please Help it is getting more annoying by the millisecond!

I add it with the "customize" feature, but after i restart Firefox(beta, 25) it disappears. Please Help it is getting more annoying by the millisecond!

Additional System Details

Installed Plug-ins

  • McAfee MSC FF plugin DLL
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Compatibility Reporter 2.0.1 (compatibility@addons.mozilla.org)
  • Facebook Secret Emoticons 2.1.9 (jid0-XZn6pYCdV3ANrfYigxlyyGDrxAM@jetpack)
  • Firefox OS 1.2 Simulator 6.0pre6.20131125 (fxos_1_2_simulator@mozilla.org)
  • Foundstone HTML5 Local Storage Explorer 1.1 (HTML5LocalStorageExplorer@foundstone.com)
  • Ghostery 5.0.6 (firefox@ghostery.com)
  • Lazarus: Form Recovery 2.3 (lazarus@interclue.com)
  • McAfee SiteAdvisor 3.6.3 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Nightly Tester Tools 3.7 ({8620c15f-30dc-4dba-a131-7c5d20cf4a29})
  • Private Tab 0.1.6 (privateTab@infocatcher)
  • RightToClick 2.9.5 ({cd617375-6743-4ee8-bac4-fbf10f35729e})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • URL Fixer 4.1 ({0fa2149e-bb2c-4ac2-a8d3-479599819475})
  • Video Resumer 1.1.2 (videoresumer@jetpack)
  • YouTube ALL HTML5 2.1.0 (jid1-qj0w91o64N7Eeg@jetpack)
  • Download Tab 0.1 ({a949831f-d9c0-45ae-8c60-91c2a86fbfb6}) (Inactive)
  • FastestFox 5.2.1 (smarterwiki@wikiatic.com) (Inactive)
  • Link Password 4.0.1.0 (LinkPassword@EvighetensFilosofi) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Saved Password Editor 2.7.1 (savedpasswordeditor@daniel.dawson) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-26-2009
  • driverDate2:
  • driverVersion: 7.15.10.1666
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 204800
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: True
  • browser.places.smartBookmarksVersion: 5
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.loadInBackground: False
  • dom.event.contextmenu.enabled: False
  • dom.ipc.plugins.enabled.npspawnapps1.0.0.5.dll: False
  • dom.mozApps.maxLocalId: 1001
  • dom.mozApps.used: True
  • dom.w3c_touch_events.enabled: 1
  • extensions.checkCompatibility: True
  • extensions.checkCompatibility.25.0: False
  • extensions.checkCompatibility.26.0: False
  • extensions.checkCompatibility.28.0a: False
  • extensions.checkCompatibility.nightly: False
  • extensions.lastAppVersion: 25.0.1
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: True
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.proxy.pipelining: True
  • network.protocol-handler.expose.mailto: True
  • network.protocol-handler.external.mailto: False
  • places.database.lastMaintenance: 1386383676
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npmcafeemss: 2
  • plugin.state.npmcffplg: 0
  • plugin.state.npmcsnffpl: 2
  • privacy.clearOnShutdown.cache: False
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 3
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385237016

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2957 solutions 13779 answers

hello Matt58, maybe the file that holds the customization of the user interface is corrupted or one of the addons is interfering.

in order to reset the UI, go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete the file named localstore.rdf - it will be regenerated again the next time you launch the browser.

otherwise if the former doesn't work, you may have to go through your extensions and disable them one by one until you find out which one is causing this...

hello Matt58, maybe the file that holds the customization of the user interface is corrupted or one of the addons is interfering. in order to reset the UI, go to ''firefox > help > troubleshooting information'', click on ''profile folder/show folder'' and close all firefox windows afterwards. a windows explorer window should open up - in there delete the file named '''localstore.rdf''' - it will be regenerated again the next time you launch the browser. otherwise if the former doesn't work, you may have to go through your extensions and disable them one by one until you find out which one is causing this...
FredMcD
  • Top 10 Contributor
850 solutions 12522 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons. ''(If you're not using it, switch to the Default theme.)'' * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox. * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox) * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. [[Image:FirefoxSafeMode|width=520]] ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.'' Thank you.