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Firefox Crashes Immediately when i try to open it.HELP.

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When i open firefox it shows restore and crashes immediately sometimes it crashes in a instant..Please Help..

Thanks in advance

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  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.22 Safari/537.36

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Question owner

In Crash Report it has only 1 file this:- InstallTime20131202182626

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FredMcD
  • Top 25 Contributor
114 solutions 1463 answers

Go to Mozilla.org or Firefox In Any Language and get the full installer. If you still have problems;

==================================

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96724 answers

Does the Windows Event log show anything useful?


You can try to delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox profile folder to prevent Firefox from reopening the last session.

See also:

The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

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Question owner

I tried the things you guys told me to but it didn't work,but i managed to fould the extension was IDM CC........what should i do?

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FirefoxNightlyFan1 0 solutions 4 answers

You might just want to re-install it as a last resort.

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Question owner

i reinstalled 2 times

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