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I am getting this unresponsive script message when googling and its causing firefox to freeze "chrome:/wrc/content/common/scripts/bal.js:854" - Any advice?

Posted

When I try an google certain web sites including "NFL" firefox freezes and I get the unresponsive script chrome:/wrc/content/common/scripts/bal.js:854". I uninstalled Google Chrome but still have the same problem.

When I try an google certain web sites including "NFL" firefox freezes and I get the unresponsive script chrome:/wrc/content/common/scripts/bal.js:854". I uninstalled Google Chrome but still have the same problem.

Chosen solution

hello monktonmerchant, this error is probably caused by the "Avast Online Security" extension that you have installed. try to keep it disabled for a while and see if the problem is still occurring...

Read this answer in context 80

Additional System Details

Installed Plug-ins

  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.6.147
  • Shockwave Flash 11.9 r900
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.7 r700
  • iTunes Detector Plug-in
  • NPWLPG
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • AccelerateTab 1.4.1 (speeddial@instair.net)
  • AD Block 1.0.0 (searchads@instair.net)
  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com)
  • avast! Online Security 9.0.2006.53 (wrc@avast.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WikiLook 2.7.0 (wikilook@testpilot)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-27-2013
  • driverDate2:
  • driverVersion: 9.17.10.3223
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.max_tabs_undo: 0
  • browser.sessionstore.max_windows_undo: 0
  • browser.sessionstore.resume_from_crash: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.urlbar.autocomplete.enabled: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • general.useragent.extra.brc:
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.sweetim.com/search.asp?src=2&q=
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.maxrequests: 8
  • network.http.request.max-start-delay: 0
  • places.database.lastMaintenance: 1386110122
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1384301814

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23495 answers

Chosen Solution

hello monktonmerchant, this error is probably caused by the "Avast Online Security" extension that you have installed. try to keep it disabled for a while and see if the problem is still occurring...

hello monktonmerchant, this error is probably caused by the "Avast Online Security" extension that you have installed. try to keep it disabled for a while and see if the problem is still occurring...

Question owner

Thanks for the help. Your solution fixed the problem immediately.

Thanks for the help. Your solution fixed the problem immediately.
lpdlm 0 solutions 1 answers

should I disable all it? thank you faut-il tout désactiver ? merci

should I disable all it? thank you faut-il tout désactiver ? merci
jacemace5005 0 solutions 1 answers

Helpful Reply

Thanks to philipp: I disabled the avast addon (from) when I updated to avast 9.0.2008, and the unresponsive script has stopped freezing firefox during google searches.

PS, I added this addon in it's place, Trustwave SecureBrowsing: https://addons.mozilla.org/en-US/firefox/addon/m86security-secure-browsing/eula/224305?src=search It's not too bad, and seems to be more thorough than the avast addon.

I also use the web of trust (WOT) addon.

Thanks to philipp: I disabled the avast addon (from) when I updated to avast 9.0.2008, and the unresponsive script has stopped freezing firefox during google searches. PS, I added this addon in it's place, Trustwave SecureBrowsing: https://addons.mozilla.org/en-US/firefox/addon/m86security-secure-browsing/eula/224305?src=search It's not too bad, and seems to be more thorough than the avast addon. I also use the web of trust (WOT) addon.
Rina 0 solutions 17 answers

My google searches use to freeze or lag, only in google, so i disabled avast in the extensions, and it's does not lag now!

Does this mean im not protected now in my Firefox? and is there a a fix from avast, etc?

My google searches use to freeze or lag, only in google, so i disabled avast in the extensions, and it's does not lag now! Does this mean im not protected now in my Firefox? and is there a a fix from avast, etc?
Rick_Assis 0 solutions 2 answers

Thanks !!!

Thanks !!!
Rick_Assis 0 solutions 2 answers

Thanks, is now functioning normally without the Avast!

Thanks, is now functioning normally without the Avast!
timmyh13 2 solutions 5 answers

Thank you This was extremely helpful and easy to find....

Thank you This was extremely helpful and easy to find....

Modified by timmyh13