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Keeps freezing and not responding

Posted

For the past few weeks my web browser keeps freezing up on me and i get the message on top of the browser saying not responding. I thought my computer was all cluttered with files or cookies. So I reinstalled my windows 7. In the process deleting everything on my computer. I thought this was going to fix the problem but no luck. It is still doing the same thing.

For the past few weeks my web browser keeps freezing up on me and i get the message on top of the browser saying not responding. I thought my computer was all cluttered with files or cookies. So I reinstalled my windows 7. In the process deleting everything on my computer. I thought this was going to fix the problem but no luck. It is still doing the same thing.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • Best Buy pc app Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • NPWLPG
  • 4.0.50401.0

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.6.0.27 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-4-2011
  • driverDate2:
  • driverVersion: 8.15.10.2353
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1385857755
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1385855886

Misc

  • User JS: No
  • Accessibility: No
Bittu 2 solutions 35 answers

just install a previous version of firefox (ex. 24). & reply if the problem presist.!!!!

just install a previous version of firefox (ex. 24). & reply if the problem presist.!!!!

Question owner

still no luck

still no luck
Aman Routh 77 solutions 607 answers

Hello , please refer to this article

Firefox hangs or is not responding - How to fix

Hello , please refer to this article [[Firefox hangs or is not responding - How to fix]]
paulbuttrill 0 solutions 1 answers

It started happening to me when I updated Flashplayer. Not only did Firefox hang but sometimes it would also crash. I went into 'about:crashes' and checked the last 5 crash reports and every report said "plugin Shockwave Flash Version:11.9.900.117 Filename:NPSWF32_11_9_900_117.dll"

I uninstalled Firefox then reinstalled it and now it's working fine. Maybe it was an add-on that was upsetting Flashplayer. I now only install add-ons one at a time before testing them.

It started happening to me when I updated Flashplayer. Not only did Firefox hang but sometimes it would also crash. I went into 'about:crashes' and checked the last 5 crash reports and every report said "plugin Shockwave Flash Version:11.9.900.117 Filename:NPSWF32_11_9_900_117.dll" I uninstalled Firefox then reinstalled it and now it's working fine. Maybe it was an add-on that was upsetting Flashplayer. I now only install add-ons one at a time before testing them.
whizzed 2 solutions 17 answers

I've read article after article it still shudders and shakes not responding, at one time you had a trouble shooter which I was trying to get but couldn't cause it was not responding

I've read article after article it still shudders and shakes not responding, at one time you had a trouble shooter which I was trying to get but couldn't cause it was not responding