Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Not Working With VPN

  • 2 replies
  • 9 have this problem
  • 4100 views
  • Last reply by SavoyRoad

more options

Since a few days ago, both Firefox and Firefox Beta have not been loading any website, with the "Server Not Found" error. It's weird because everything was fine before, but now it won't load with VPN activated (but works perfectly fine without it). Every other browser I've tried works perfectly fine though (Chrome stable and beta, Opera, & Dolphin Browser).

I'm on a Nexus 7 (2012) running KitKat and using the TunnelBear VPN service through a US VPN.

Since a few days ago, both Firefox and Firefox Beta have not been loading any website, with the "Server Not Found" error. It's weird because everything was fine before, but now it won't load with VPN activated (but works perfectly fine without it). Every other browser I've tried works perfectly fine though (Chrome stable and beta, Opera, & Dolphin Browser). I'm on a Nexus 7 (2012) running KitKat and using the TunnelBear VPN service through a US VPN.

Chosen solution

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

more options

Thanks, it worked perfectly! I had hoped deleting the cache and all data associated with the install would've worked, but should've thought of a clean install.