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screen turns dark and freezes, when refreshing deletes written txt

Posted

Firefox should be more compatible without blaming others.

While writing this same note, or an email or text, suddenly the screen turns dark and freezes, impeding to edit or recover the work. When clicking Control Shift R , screen/server refreshes and work lost.

Kindly assist and solve this issue. I uninstall and reinstall with no avail, problem persists.

Firefox should be more compatible without blaming others. While writing this same note, or an email or text, suddenly the screen turns dark and freezes, impeding to edit or recover the work. When clicking Control Shift R , screen/server refreshes and work lost. Kindly assist and solve this issue. I uninstall and reinstall with no avail, problem persists.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • VLC media player Web Plugin 2.1.0
  • Citrix Online App Detector Plugin
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • GEPlugin
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • FlashGot 1.5.5.95 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • Ginger 0.1 (adapter@gingersoftware.com)
  • Ginger - Grammar and Spell Checker 2.0.0.24 (firefox@gingersoftware.com)
  • Readnotify.com Web Plugin 1.17 (wegmo@readnotify.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • Online Safety 2.93.2101 ({dc1218c2-87a5-43d5-8fa6-3c6c68fbc326}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7660G
  • adapterDescription2:
  • adapterDeviceID: 0x9900
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 8-19-2013
  • driverDate2:
  • driverVersion: 13.151.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7660G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1385507926
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,audio/x-realaudio,application/vnd.rn-realmedia
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1384385201

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17689 solutions 160035 answers

See Lazarus: Form Recovery: https://addons.mozilla.org/firefox/addon/lazarus-form-recovery/


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
See Lazarus: Form Recovery: https://addons.mozilla.org/firefox/addon/lazarus-form-recovery/ ----- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
jscher2000
  • Top 10 Contributor
8837 solutions 72232 answers

Does this occur when you have paused working? Another user reported that the screen would fade if they stopped typing or moving the mouse for a time, and a Windows 8.1 user reported that the scrollbar would vanish after some period of inactivity and focus seemed to shift away from Firefox (the page needed to be clicked to restore Firefox to normal). Mysterious.

Does this occur when you have paused working? Another user reported that the screen would fade if they stopped typing or moving the mouse for a time, and a Windows 8.1 user reported that the scrollbar would vanish after some period of inactivity and focus seemed to shift away from Firefox (the page needed to be clicked to restore Firefox to normal). Mysterious.

Question owner

Thanks for your reply. Freezes also while working on an email. Not only that, when I installed Firefox and clicked on the icon, it goes to : http://fixyourbloodsugar.com/?sid=bt1104

I think I might not use this browser anymore if it does not get fixed by Firefox staff

Thanks for your reply. Freezes also while working on an email. Not only that, when I installed Firefox and clicked on the icon, it goes to : http://fixyourbloodsugar.com/?sid=bt1104 I think I might not use this browser anymore if it does not get fixed by Firefox staff
jscher2000
  • Top 10 Contributor
8837 solutions 72232 answers

It's disturbing that you get ads just starting up the browser. Where did you download Firefox from? Unfortunately there are some unauthorized modified versions promoted in search engine results...

Some things to check:

  1. Home page -- Startup, home page, tabs, and download settings
  2. Extensions (more detail below)
  3. Malware -- Troubleshoot Firefox issues caused by malware
  4. Program shortcut (more detail below)

Extensions

Add-ons, and particularly extensions, can override your settings in Firefox's normal dialogs. Use the Add-ons page to review and disable or remove ALL nonessential or unrecognized extensions. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above a disabled extension to restart Firefox. You can complete your work on the add-ons page and click the link as the last step.


Program Shortcut

Not sure exactly how you do this on Windows 8.1, but on earlier versions:

right-click the shortcut you use to start Firefox > Properties > Shortcut tab

Check the "Target" line and make sure there is no URL at the end. By default, the target ends with

firefox.exe"

with no URL after it.

It's disturbing that you get ads just starting up the browser. Where did you download Firefox from? Unfortunately there are some unauthorized modified versions promoted in search engine results... Some things to check: # Home page -- [[Startup, home page and download settings]] # Extensions (more detail below) # Malware -- [[Troubleshoot Firefox issues caused by malware]] # Program shortcut (more detail below) ---- '''''Extensions''''' Add-ons, and particularly extensions, can override your settings in Firefox's normal dialogs. Use the Add-ons page to review and disable or remove ALL nonessential or unrecognized extensions. Either: * Ctrl+Shift+a * orange Firefox button (or Tools menu) > Add-ons In the left column, click Extensions. Then, if in doubt, disable. Usually a link will appear above a disabled extension to restart Firefox. You can complete your work on the add-ons page and click the link as the last step. ---- '''''Program Shortcut''''' Not sure exactly how you do this on Windows 8.1, but on earlier versions: right-click the shortcut you use to start Firefox > Properties > Shortcut tab Check the "Target" line and make sure there is no URL at the end. By default, the target ends with firefox.exe" with no URL after it.
himzzy 0 solutions 4 answers

I don't know if its a clue or not, i have installed a screenshot add-on "qSnap" recently.

I don't know if its a clue or not, i have installed a screenshot add-on "qSnap" recently.
jscher2000
  • Top 10 Contributor
8837 solutions 72232 answers

Hi himzzy, are you getting the same problem? Have you tried disabling that extension for a while to see whether that resolves the issue?

Hi himzzy, are you getting the same problem? Have you tried disabling that extension for a while to see whether that resolves the issue?
himzzy 0 solutions 4 answers

Yes, I had tried that with disabling that add-on but issue was still there but when I ran Firefox in safe mode it worked.

Yes, I had tried that with disabling that add-on but issue was still there but when I ran Firefox in safe mode it worked.

Modified by himzzy

cor-el
  • Top 10 Contributor
  • Moderator
17689 solutions 160035 answers

Try to disable hardware acceleration in Firefox.


If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears. Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)
himzzy 0 solutions 4 answers

Thanks cor-el, I'll try that and get back to you very soon.

Thanks cor-el, I'll try that and get back to you very soon.
himzzy 0 solutions 4 answers

I tried disabling one extension at a time and then i got that "Ginger - Grammar and Spell Checker 2.0.0.24" causing the issue.

I tried disabling one extension at a time and then i got that "Ginger - Grammar and Spell Checker 2.0.0.24" causing the issue.

Modified by himzzy