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how to totaly remove an adon

Posted

i have this ad on (which i have thought i have totally removed) but for some reason is still giving my mozilla the same symptoms.

every time i exit out of firefox, it keeps on setting http://search.conduit.com/?ctid=CT3317740&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=2&UP=SPA0DE38DF-0104-4A98-97C5-52AB4E7216A9&SSPV= as my homepage. i dont want that and i have tried setting youtube as my home page many times!

not once has it stayed as my default homepage. ps the ad on is AVG SiteSafety which i dont even remeber installing but it is a pain in the butt

i have this ad on (which i have thought i have totally removed) but for some reason is still giving my mozilla the same symptoms. every time i exit out of firefox, it keeps on setting http://search.conduit.com/?ctid=CT3317740&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=2&UP=SPA0DE38DF-0104-4A98-97C5-52AB4E7216A9&SSPV= as my homepage. i dont want that and i have tried setting youtube as my home page many times! not once has it stayed as my default homepage. ps the ad on is AVG SiteSafety which i dont even remeber installing but it is a pain in the butt

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • Next Generation Java Plug-in 10.40.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Intel web components for Intel® Identity Protection Technology

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Anti-Banner 13.0.1.4359 (anti_banner@kaspersky.com) (Inactive)
  • AVG SafeGuard toolbar 17.1.3.2 (avg@toolbar) (Inactive)
  • Content Blocker 13.0.1.4359 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.1.4359 (url_advisor@kaspersky.com) (Inactive)
  • PasswordBox 1.16.1.2045 (firefox@passwordbox.com) (Inactive)
  • Safe Money 13.0.1.4359 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.1.4359 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 9-16-2013
  • driverDate2:
  • driverVersion: 10.18.10.3308
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://search.conduit.com/?ctid=CT3317740&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=2&UP=SPA0DE38DF-0104-4A98-97C5-52AB4E7216A9&SSPV=
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.allow_XUL_XBL_for_file: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1385417988
  • places.history.expiration.transient_current_max_pages: 104374
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npintelwebapiupdater: 0
  • plugin.state.nprobloxproxy: 0
  • plugin.state.npsitesafety: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.mixed_content.block_active_content: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1384578125

Misc

  • User JS: No
  • Accessibility: No
Aman Routh 77 solutions 607 answers
Hello, please see [[Cannot uninstall an add-on]]
cor-el
  • Top 10 Contributor
  • Moderator
17671 solutions 159862 answers

If you do not keep changes after a restart or otherwise have problems with preferences, see:

If you do not keep changes after a restart or otherwise have problems with preferences, see: *http://kb.mozillazine.org/Preferences_not_saved

Question owner

im still having the same problem! ive found a conduit file on my computer and deleted it but i cant find any more files linking to conduit!

im still having the same problem! ive found a conduit file on my computer and deleted it but i cant find any more files linking to conduit!
cor-el
  • Top 10 Contributor
  • Moderator
17671 solutions 159862 answers

You can search for conduit pref on the about:config page and reset involved prefs via the right-click context menu to the default value.

You can search for conduit pref on the <b>about:config</b> page and reset involved prefs via the right-click context menu to the default value. *http://kb.mozillazine.org/about:config
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Can you go into the Windows Control Panel, find Uninstall a Program, then sort by install date. Look for anything close to the time the problem began as a potential culprit.

Can you go into the Windows Control Panel, find Uninstall a Program, then sort by install date. Look for anything close to the time the problem began as a potential culprit.

Question owner

im still getting the annoying conduit problem. is there a way i can delete stuff in about:config? cause i need to delete every thing that does with conduit.

im still getting the annoying conduit problem. is there a way i can delete stuff in about:config? cause i need to delete every thing that does with conduit.
cor-el
  • Top 10 Contributor
  • Moderator
17671 solutions 159862 answers

You can open the about:config page via the location bar and search for prefs that refer to conduit and reset these prefs to the default value via the right-click context menu.


Also check for the presence of a user.js file (Windows may hide the file extension) in the Firefox profile folder.

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

If you do not keep changes after a restart or otherwise have problems with preferences, see:

You can open the <b>about:config</b> page via the location bar and search for prefs that refer to conduit and reset these prefs to the default value via the right-click context menu. *http://kb.mozillazine.org/about:config ---- Also check for the presence of a user.js file (Windows may hide the file extension) in the Firefox profile folder. *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) If you do not keep changes after a restart or otherwise have problems with preferences, see: *http://kb.mozillazine.org/Preferences_not_saved

Question owner

still not helpful. ive tried to do about:config but it keeps coming back. and icant find the path to user.js. what do i do in that folder?

still not helpful. ive tried to do about:config but it keeps coming back. and icant find the path to user.js. what do i do in that folder?
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Hi zedlander1000, use the "Show Folder" button on the Troubleshooting Information page to open your active profile folder. This should make it easy to find user.js. If you just see user without the .js extension, consider changing the Windows setting that hides file extensions. See: http://support.microsoft.com/kb/865219.

Hi zedlander1000, use the "Show Folder" button on the Troubleshooting Information page to open your active profile folder. This should make it easy to find user.js. If you just see user without the .js extension, consider changing the Windows setting that hides file extensions. See: [http://support.microsoft.com/kb/865219].
FredMcD
  • Top 10 Contributor
4306 solutions 60420 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!