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will not add java plug in

Posted

I have downloaded both 32 bit java and 64 bit java...they will not show as plug ins. can't use some financial programs. told by tech to remove one, restart and it would wok...nothing helps; have spent 6 hours on problem without succeeding. Some one please help! Thanks

I have downloaded both 32 bit java and 64 bit java...they will not show as plug ins. can't use some financial programs. told by tech to remove one, restart and it would wok...nothing helps; have spent 6 hours on problem without succeeding. Some one please help! Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • LastPass Plugin
  • Google Update
  • 5.1.20913.0
  • Nitro PDF plugin for Firefox and Chrome
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPWLPG
  • Website Logon Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Edge 2.0.8 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.1 (adblockpopups@jessehakanen.net)
  • Customizations for Adblock Plus 1.0.3 (customization@adblockplus.org)
  • LastPass 2.0.20 (support@lastpass.com)
  • Plus-HD-1.3 0.93.93 (509508ef-0b14-4616-a557-0d58601be33d@c4a581e9-0ea6-46db-a185-58e021ee138c.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.6.1.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • QuickJava 2.0.3 ({E6C1199F-E687-42da-8C24-E7770CC3AE66}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 10-1-2013
  • driverDate2:
  • driverVersion: 10.18.10.3316
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.bing.com/?pc=U161&form=U161HP
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://www.bing.com/search?FORM=U161DF&PC=U161&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384834235
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 2
  • plugin.state.java: 2
  • plugin.state.npauthz: 2
  • plugin.state.npdeployjava: 0
  • plugin.state.npgoogleupdate: 2
  • plugin.state.npspwrap: 2
  • plugin.state.npwlpg: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382401516

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 25 Contributor
594 solutions 5017 answers

After your installation, please remember to verify Java.

Click here to verify

After your installation, please remember to verify Java. [http://www.java.com/en/download/installed.jsp Click here to verify]