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I can't add driver: 11.9.900.117. Can you help?

Posted

Several areas on my computer say "do you want to add a driver in order to view this content"? when I click yes, driver: 11.9.900.117 comes up with the "failed" message. I try to load ir manually, with no luck.

Several areas on my computer say "do you want to add a driver in order to view this content"? when I click yes, driver: 11.9.900.117 comes up with the "failed" message. I try to load ir manually, with no luck.

Additional System Details

Installed Plug-ins

  • SiteAdvisor
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Google Update
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • GEPlugin
  • McAfee MSC FF plugin DLL
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • McAfee SiteAdvisor 3.6.4 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Playtopus 1.0.0 (links@playtopus.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • SmartPrintButton 1.0 (quickprint@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-29-2011
  • driverDate2:
  • driverVersion: 8.862.3.0
  • driverVersion2:
  • failures: [u'Failed to create new texture for ContainerLayerD3D10! Error code: 2147942487']
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.enabled: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.centurylink.net/news/index.php
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • browser.urlbar.default.behavior: 1
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.name.serif.x-western: Bookman Old Style
  • gfx.blacklist.suggested-driver-version: 10.6
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384830595
  • places.history.expiration.transient_current_max_pages: 100645
  • places.history.expiration.transient_optimal_database_size: 161031290
  • places.last_vacuum: 1298736469
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npmcffplg: 2
  • privacy.cpd.cache: False
  • privacy.cpd.cookies: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382317529

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!