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AOL main page and email will not open but help and bookmarks will

Posted

After the update to 25.1 I can not get AOL main page or email to open but all bookmarks and AOL help operate normaly. This is the message I see.

The connection has timed out

The server at www.aol.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thank you Ed Trotter

After the update to 25.1 I can not get AOL main page or email to open but all bookmarks and AOL help operate normaly. This is the message I see. The connection has timed out The server at www.aol.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Thank you Ed Trotter

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Epic Privacy Browser Update
  • Google Update
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Photodex Presenter Plugin 5,00,0,3256
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 11.9 r900
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.6
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • NPWLPG
  • BaiduSetUp Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • BitCometAgent v1.30 for Firefox
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • MetaStream 3 Plugin r4

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com)
  • After the Deadline 1.51 (afterthedeadline@afterthedeadline.com)
  • AOL Toolbar 5.74.1.9828 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • SmileysWeLove: Smileys for use with Facebook, GMail, and more 3.0.24 (jid1-vW9nopuIAJiRHw@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 17.1.2.1 (avg@toolbar) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.5 ({C3949AC2-4B17-43ee-B4F1-D26B9D42404D}) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 650
  • adapterDescription2:
  • adapterDeviceID: 0x0fc6
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-23-2013
  • driverDate2:
  • driverVersion: 9.18.13.3165
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 650 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.newtab.url: http://www.amazon.cn/gp/bit/amazonserp/ref=bit_bds-p07_serp_ff_cn_display?ie=UTF8&tagbase=bds-p07&tbrId=v1_abb-channel-7_871f23b834434bf380c474aa0dff2aa1_30_46_20131115_CN_ff_nt_IS0
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: False
  • browser.sessionstore.max_tabs_undo: 0
  • browser.sessionstore.max_windows_undo: 0
  • browser.sessionstore.resume_from_crash: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.aol.com/?mtmhp=hyplogusaolp00000003
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.urlbar.autocomplete.enabled: True
  • browser.urlbar.autofill: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.proxy.pipelining: True
  • network.http.request.max-start-delay: 0
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1384902452
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.mixed_content.block_active_content: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383973162

Misc

  • User JS: Yes
  • Accessibility: No
Andrew
  • Moderator
321 solutions 4062 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! Thank you.