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I keep getting a video player update screen that seems unsafe

Posted

When I am browsing I get a new window with a message about updating my video player with a popup style window in front that just says accept and install. All my video players are up to date and this sure seems like something that would either be automatic or in add-ons.

I have a screenshot as a jpg if that will help.

Thanks.

When I am browsing I get a new window with a message about updating my video player with a popup style window in front that just says accept and install. All my video players are up to date and this sure seems like something that would either be automatic or in add-ons. I have a screenshot as a jpg if that will help. Thanks.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • DivX Web Player version 3.0.1.5

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Block site 1.1.8 ({dd3d7613-0246-469d-bc65-2a3cc1668adc})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Norton Toolbar 2013.4.4.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe DLM (powered by getPlus(R)) 1.6.2.53 ({E2883E8F-472F-4fb0-9522-AC9BF37916A7}) (Inactive)
  • EPUBReader 1.4.2.1 ({5384767E-00D9-40E9-B72F-9CC39D655D6F}) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 336
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-2-2009
  • driverDate2:
  • driverVersion: 8.632.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1260747204&rver=6.0.5285.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-us
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • gfx.blacklist.suggested-driver-version: 10.6
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1384824907
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 100564
  • places.history.expiration.transient_optimal_database_size: 160901856
  • places.last_vacuum: 1299384134
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np32dsw: 0
  • plugin.state.np_wtapp: 0
  • plugin.state.npamazonmp3downloaderplugin: 0
  • plugin.state.npctrl: 0
  • plugin.state.npezffpi: 0
  • plugin.state.npfbplugin: 0
  • plugin.state.npgeplugin: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npinstal: 0
  • plugin.state.npovshelper: 0
  • plugin.state.nppdf: 0
  • plugin.state.npsitesafety: 0
  • plugin.state.npwebsllauncher: 0
  • plugin.state.npwlpg: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_entering_weak: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382980948

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton 183 solutions 2297 answers

A screenshot may be helpful in this case.


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.


Does this occur at any specific site?

A screenshot may be helpful in this case. ------------------- Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back soon. ------------------ Does this occur at any specific site?
Wesley Branton 183 solutions 2297 answers

Helpful Reply

Please do NOT download any files from this site!
It is a scam containing malware.

Please do <b>NOT</b> download any files from this site!<br> It is a scam containing malware.
Scgsings 0 solutions 1 answers

Helpful Reply

I have this problem as well lately. Here is a screenshot of what I get. http://prntscr.com/2o2e2v

It just doesn't look right to me and I don't know how to block it.

I have this problem as well lately. Here is a screenshot of what I get. http://prntscr.com/2o2e2v It just doesn't look right to me and I don't know how to block it.