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When I follow the update instructions my firefox does not update, I have clicked on the update button and the browser just closes

  • 1 reply
  • 2 have this problem
  • 104 views
  • Last reply by philipp

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When I click on Help / About / Apply update it does not appear that anything happens / changes with my browser.

 Application Basics
       Name
       Firefox
       Version
       6.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Skype Click to Call
       5.8.0.8855
       true
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
       Youtube Music Player
       4.11.0.30
       true
       beamgeraet@web.de
       Java Console
       6.0.32
       false
       {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA}
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage_override.buildID
       20110902133214
       browser.startup.homepage_override.mstone
       rv:6.0.2
       extensions.lastAppVersion
       6.0.2
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1384358025
       places.history.expiration.transient_current_max_pages
       120635
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       AMD M880G with ATI Mobility Radeon HD 4250
       Vendor ID
       1002
       Device ID
       9712
       Adapter RAM
       256
       Adapter Drivers
       aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
       Driver Version
       8.822.4.0
       Driver Date
       2-28-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16571)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
       GPU Accelerated Windows
       1/1 Direct3D 10

Chosen solution

hello mccormick.lee, please try downloading the full setup file for the current firefox version from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.

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Chosen Solution

hello mccormick.lee, please try downloading the full setup file for the current firefox version from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.