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When I follow the update instructions my firefox does not update, I have clicked on the update button and the browser just closes

Posted

When I click on Help / About / Apply update it does not appear that anything happens / changes with my browser.

 Application Basics
       Name
       Firefox
       Version
       6.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Skype Click to Call
       5.8.0.8855
       true
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
       Youtube Music Player
       4.11.0.30
       true
       beamgeraet@web.de
       Java Console
       6.0.32
       false
       {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA}
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage_override.buildID
       20110902133214
       browser.startup.homepage_override.mstone
       rv:6.0.2
       extensions.lastAppVersion
       6.0.2
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1384358025
       places.history.expiration.transient_current_max_pages
       120635
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       AMD M880G with ATI Mobility Radeon HD 4250
       Vendor ID
       1002
       Device ID
       9712
       Adapter RAM
       256
       Adapter Drivers
       aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
       Driver Version
       8.822.4.0
       Driver Date
       2-28-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16571)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
       GPU Accelerated Windows
       1/1 Direct3D 10
When I click on Help / About / Apply update it does not appear that anything happens / changes with my browser. Application Basics Name Firefox Version 6.0.2 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Skype Click to Call 5.8.0.8855 true {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Youtube Music Player 4.11.0.30 true beamgeraet@web.de Java Console 6.0.32 false {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.buildID 20110902133214 browser.startup.homepage_override.mstone rv:6.0.2 extensions.lastAppVersion 6.0.2 network.cookie.prefsMigrated true places.database.lastMaintenance 1384358025 places.history.expiration.transient_current_max_pages 120635 privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false Graphics Adapter Description AMD M880G with ATI Mobility Radeon HD 4250 Vendor ID 1002 Device ID 9712 Adapter RAM 256 Adapter Drivers aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version 8.822.4.0 Driver Date 2-28-2011 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows 1/1 Direct3D 10

Chosen solution

hello mccormick.lee, please try downloading the full setup file for the current firefox version from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • McAfee MSS+ NPAPI Plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • 5.1.20913.0
  • NPWLPG
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

Application Basics
Name
Firefox
Version
6.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Skype Click to Call
5.8.0.8855
true
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Youtube Music Player
4.11.0.30
true
beamgeraet@web.de
Java Console
6.0.32
false
{CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20110902133214
browser.startup.homepage_override.mstone
rv:6.0.2
extensions.lastAppVersion
6.0.2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1384358025
places.history.expiration.transient_current_max_pages
120635
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
AMD M880G with ATI Mobility Radeon HD 4250
Vendor ID
1002
Device ID
9712
Adapter RAM
256
Adapter Drivers
aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.822.4.0
Driver Date
2-28-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16571)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
1/1 Direct3D 10

philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23328 answers

Chosen Solution

hello mccormick.lee, please try downloading the full setup file for the current firefox version from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.

hello mccormick.lee, please try downloading the full setup file for the current firefox version from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.