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I can't remove "Better Surf" add-on; the options disappeared.

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Firefox disabled "Better Surf", I think because of security issues. I restarted Firefox as suggested to complete the procedure. At first the add-on "Better Surf" had the options "disable" and "remove". Then I made the mistake of clicking on "more information" in the "Better Surf" area. It seems this caused the options to disappear.

This having happened, is there any way I can remove "Better Surf"?

Firefox disabled "Better Surf", I think because of security issues. I restarted Firefox as suggested to complete the procedure. At first the add-on "Better Surf" had the options "disable" and "remove". Then I made the mistake of clicking on "more information" in the "Better Surf" area. It seems this caused the options to disappear. This having happened, is there any way I can remove "Better Surf"?

Chosen solution

What I actually did is use as anti-malware program. That removed it.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12001 solutions 111508 answers
See [[/questions/977601]]
goovo 0 solutions 1 answers

Run Windows Defender. It finds you malware, and just clean it.

Run Windows Defender. It finds you malware, and just clean it.

Chosen Solution

What I actually did is use as anti-malware program. That removed it.

What I actually did is use as anti-malware program. That removed it.
pmbk 0 solutions 4 answers

I am having a similar problem. The better surf add on is disabled - remove option is not available. I have run anti-malware programs to remove it, but the scans did not detect anything. The program better surf came with has been uninstalled. Any recommendations?

many thanks!

I am having a similar problem. The better surf add on is disabled - remove option is not available. I have run anti-malware programs to remove it, but the scans did not detect anything. The program better surf came with has been uninstalled. Any recommendations? many thanks!

Question owner

I ran "malware bytes anti-malware" and this cleaned out the remnants of "better surf". Also, the remove option became available again.

I ran "malware bytes anti-malware" and this cleaned out the remnants of "better surf". Also, the remove option became available again.
pmbk 0 solutions 4 answers

Thanks! Although, that was exactly the program I ran as well (It had worked before) but not now. I was ad free for about 2 weeks. Now they are back and I can't get rid of them. No remove function, not detectable by the anti malware program. Did anybody have the same issue of the ads suddenly returning? (I did not install any new software, or updates - I also checked all programs that are currently installed on my computer)

Thanks again!

Thanks! Although, that was exactly the program I ran as well (It had worked before) but not now. I was ad free for about 2 weeks. Now they are back and I can't get rid of them. No remove function, not detectable by the anti malware program. Did anybody have the same issue of the ads suddenly returning? (I did not install any new software, or updates - I also checked all programs that are currently installed on my computer) Thanks again!
philipp
  • Top 10 Contributor
  • Moderator
2819 solutions 13105 answers

hello pmbk, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum?

hello pmbk, could you go to ''firefox > help > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum?
pmbk 0 solutions 4 answers

Hello Philipp, I tried to copy and paste, but can't post (too long - I could post in 2 comments I suppose) - I do think I might have found the problem (one pop up ad just showed "provided by media player" instead of "better surf" and I realized there was another media player other than windows media player installed - I uninstalled and restarted again and for now it seems fine. I hope that was it - unless I am missing something else. It's still not possible to remove the better surf add on though.

Thanks!!

Hello Philipp, I tried to copy and paste, but can't post (too long - I could post in 2 comments I suppose) - I do think I might have found the problem (one pop up ad just showed "provided by media player" instead of "better surf" and I realized there was another media player other than windows media player installed - I uninstalled and restarted again and for now it seems fine. I hope that was it - unless I am missing something else. It's still not possible to remove the better surf add on though. Thanks!!
philipp
  • Top 10 Contributor
  • Moderator
2819 solutions 13105 answers

ok, i was interested especially in your extensions-section of about:support, in case the better surf addon was updated to circumvent its blocklisted state...

if you have/had an issue with malware, i'd recommend running a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

ok, i was interested especially in your extensions-section of about:support, in case the better surf addon was updated to circumvent its blocklisted state... if you have/had an issue with malware, i'd recommend running a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]
pmbk 0 solutions 4 answers

Here is the extensions info anyway. I didn't run a full scan - will definitely do that anyway as well. Thanks again!

Extensions Name Version Enabled ID feedly 16.0.528 true feedly@devhd Pin It button 1.1 true pinterest@robertnyman.com BetterSurf 1.0 false xz123@ya456.com Better-Surf 1.1 false 12x3q@3244516.com Java Quick Starter 1.0 false jqs@sun.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b}

Here is the extensions info anyway. I didn't run a full scan - will definitely do that anyway as well. Thanks again! Extensions Name Version Enabled ID feedly 16.0.528 true feedly@devhd Pin It button 1.1 true pinterest@robertnyman.com BetterSurf 1.0 false xz123@ya456.com Better-Surf 1.1 false 12x3q@3244516.com Java Quick Starter 1.0 false jqs@sun.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b}
James
  • Top 25 Contributor
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622 solutions 4662 answers

https://addons.mozilla.org/en-US/firefox/blocked/

Mozilla has tried to block variants of this extension at least three times now.

https://addons.mozilla.org/en-US/firefox/blocked/ Mozilla has tried to block variants of this extension at least three times now.