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Jscher2000/cor-el each suggested a safe mode; neither had any effect, please clarify how I should respond to your answers on this forum. thx

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additional info is that I am working with a very peculiar situation in general computer use. A few years ago I contacted my anti-virus company about remarkable boot slowness and browser inefficiency. I remote session assured me that there was no virus/malware on computer. I since have moved to other living situation and featured now is regular inadvertent freezing up of the computer while on sites. It has the trademark of needing to be 'warmed up.' In other words once functioning it operates fine, but reaching that initial point is never predictable. Note: using Chrome to go to the chesscube and ABC News sites works, however I used Chrome in last apartment and no longer use it now for any reason. I have 'run out of browsers.'

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Your question thread is here - https://support.mozilla.org/en-US/questions/977421

Bookmark that thread so you can find it again.

Locking this thread as a duplicate.