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I cannot get FF Sync to confirm or continue when i click next, how do i do that?

Posted

A few years ago I set up sync for my desktop and laptop but I never used it. I just got an android phone and I now wish to sync.

So I went to do this and I tried to use the I already have an account option but no luck, it does nothing.

But the set-up an acct option works.

So I think I no longer have an account and I attempt to set up one with the old/same addy, it say no acct taken.

But I am unable to get the device or the pc to allow any syncing.

So I deleted the acct and I assume that worked because when I go to set up the new one it allows me to use that same addy.

But when I did try to set up a new account the select what you want to sync function does nothing, and after filling in capcha etc. I click next and the pop-up closes.

No confirmation and nothing else.

Please help me to figure this out, I am getting sooooooooo frustrated.

A few years ago I set up sync for my desktop and laptop but I never used it. I just got an android phone and I now wish to sync. So I went to do this and I tried to use the I already have an account option but no luck, it does nothing. But the set-up an acct option works. So I think I no longer have an account and I attempt to set up one with the old/same addy, it say no acct taken. But I am unable to get the device or the pc to allow any syncing. So I deleted the acct and I assume that worked because when I go to set up the new one it allows me to use that same addy. But when I did try to set up a new account the select what you want to sync function does nothing, and after filling in capcha etc. I click next and the pop-up closes. No confirmation and nothing else. Please help me to figure this out, I am getting sooooooooo frustrated.

Additional System Details

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Helpful Reply

Sorry, I had a copy and paste error in my OP and it made my question unintelligible, here it is again, I hope this helps:

A few years ago I set up FF sync for my desktop and laptop but I never used it. I just got an android phone and I now wish to sync.

So I went to do this and I tried to use the I already have an account option but no luck, it does nothing.

But the set-up a new acct option worked.

So I think I no longer have an account and I attempt to set up one with the old/sam addy, it says acct name already taken.

But I am unable to get the device or the pc to allow any syncing.

So I deleted the acct and I assume that worked because when I go to set up the new one it allows me to use that same addy.

But when I did try to set up a new account the select what you want to sync function does nothing, and after filling in capcha etc I click next and the pop-up closes.

No confirmation and nothing else

Please help me to figure this out, I am getting sooooooooo frustrated.

Sorry, I had a copy and paste error in my OP and it made my question unintelligible, here it is again, I hope this helps: A few years ago I set up FF sync for my desktop and laptop but I never used it. I just got an android phone and I now wish to sync. So I went to do this and I tried to use the ''I already have an account'' option but no luck, it does nothing. But the set-up a new acct option worked. So I think I no longer have an account and I attempt to set up one with the old/sam addy, it says ''acct name already taken''. But I am unable to get the device or the pc to allow any syncing. So I deleted the acct and I assume that worked because when I go to set up the new one it allows me to use that same addy. But when I did try to set up a new account the select what you want to sync function does nothing, and after filling in capcha etc I click next and the pop-up closes. No confirmation and nothing else Please help me to figure this out, I am getting sooooooooo frustrated.
cor-el
  • Top 10 Contributor
  • Moderator
12523 solutions 115465 answers

Can you access that account here?

Can you access that account here? * https://services.mozilla.com/ Firefox Sync » Home * https://account.services.mozilla.com/

Question owner

cor-el thanks for the reply.

no i cannot, i beleive that becuase i do not get the confirm message that i have not been allowed to set it up. the message i get is: Unable to locate your account. Please check your username.

cor-el thanks for the reply. no i cannot, i beleive that becuase i do not get the confirm message that i have not been allowed to set it up. the message i get is: ''Unable to locate your account. Please check your username. ''

Question owner

cor-el, i just tried to set up an account again and the buttons are not responding. i still cannot set desired sync functions or get a confirmation.

cor-el, i just tried to set up an account again and the buttons are not responding. i still cannot set desired sync functions or get a confirmation.
KongKen 0 solutions 7 answers

Helpful Reply

I have the same problem and also signed in with my Mozilla account done earlier,but when I click Sync Options,it is filled in with my user and PC name and check marks for what is is to be synced. So what has to be done now??

I have the same problem and also signed in with my Mozilla account done earlier,but when I click Sync Options,it is filled in with my user and PC name and check marks for what is is to be synced. So what has to be done now??