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I'm getting a message saying "The media content is not shown properly. It is recommended to update your system player now". Is this safe?

Posted

I've just installed Firefox on a new machine. The message shown in the question pops up frequently. The updater executable is named "setup.exe, developed by Bechiro S.L. Norton calls this file "Unproven", stability unknown, very few users, very new, unproven.

Is this Mozilla-approved or could it be malware?

Do you recommend running the installation?

I've just installed Firefox on a new machine. The message shown in the question pops up frequently. The updater executable is named "setup.exe, developed by Bechiro S.L. Norton calls this file "Unproven", stability unknown, very few users, very new, unproven. Is this Mozilla-approved or could it be malware? Do you recommend running the installation?

Chosen solution

hello sperrybream, no download that is not coming from mozilla.org is approved by mozilla. as you've described the issue, it certainly sounds dubious ("It is recommended to update your system player now" - there is no such thing as a system player) & i certainly would recommend not to react on popups from unknown sources.

furthermore you have a malicious addon present. please go to firefox > addons > extensions & remove SuperLyrics-16 0.93.19 & GamingWonderland 5.40.2.42655. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPWLPG

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • Norton Toolbar 2014.6.1.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • SuperLyrics-16 0.93.19 (58ad0086-1cfb-48bb-8ad2-33a8905572bc@5715d2be-69b9-4930-8f7e-64bdeb961cfd.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • GamingWonderland 5.40.2.42655 (gtffxtbr@GamingWonderland.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-1-2012
  • driverDate2:
  • driverVersion: 8.15.10.2639
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: https://bay179.mail.live.com/default.aspx?id=64855#n=366188187&fid=1&mid=d44d826d-48ae-11e3-8270-00237de461a6&fv=1
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://search.tb.ask.com/search/GGmain.jhtml?st=kwd&ptb=1AB8ECEC-4798-4B1C-974D-68970F60F1A5&n=77fda21f&ind=2013110815&p2=^Z7^xdm417^YYA^us&si=classiccards-1-1&searchfor=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384224145
  • places.history.expiration.transient_current_max_pages: 104808
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383786067

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 10 Contributor
  • Moderator
3012 solutions 13963 answers

Chosen Solution

hello sperrybream, no download that is not coming from mozilla.org is approved by mozilla. as you've described the issue, it certainly sounds dubious ("It is recommended to update your system player now" - there is no such thing as a system player) & i certainly would recommend not to react on popups from unknown sources.

furthermore you have a malicious addon present. please go to firefox > addons > extensions & remove SuperLyrics-16 0.93.19 & GamingWonderland 5.40.2.42655. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

hello sperrybream, no download that is not coming from mozilla.org is approved by mozilla. as you've described the issue, it certainly sounds dubious ("It is recommended to update your system player now" - there is no such thing as a system player) & i certainly would recommend not to react on popups from unknown sources. furthermore you have a malicious addon present. please go to ''firefox > addons > extensions'' & remove ''SuperLyrics-16 0.93.19 & GamingWonderland 5.40.2.42655''. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner]. [[Remove a toolbar that has taken over your Firefox search or home page]] [[Troubleshoot Firefox issues caused by malware]]