X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

I cannot load web pages when installing Firefox 25, but it works fine when in Firefox 3.6

Posted

I was running Firefox 3 on my system (do not remember which specific version now), and due to all the nags about that version being out of date, I decided it was finally time to upgrade. I installed v25, and suddenly found I could not load web pages. I tried all the support documents I could find, but none of them helped. I installed v24 instead, but same issue.

I removed Firefox and installed using 3.6.17, which I had downloaded previously just in case of problems with the upgrade, and Firefox works again. I have not tried any versions in between yet, so I do not know which version these issues start with, but I know it is tied to 24 and 25 at least.

I was running Firefox 3 on my system (do not remember which specific version now), and due to all the nags about that version being out of date, I decided it was finally time to upgrade. I installed v25, and suddenly found I could not load web pages. I tried all the support documents I could find, but none of them helped. I installed v24 instead, but same issue. I removed Firefox and installed using 3.6.17, which I had downloaded previously just in case of problems with the upgrade, and Firefox works again. I have not tried any versions in between yet, so I do not know which version these issues start with, but I know it is tied to 24 and 25 at least.

Chosen solution

Using SP3. I've got my OS updated to the max version for both the SP and the .NET framework.

But no need to further investigate this. For some reason, updating from v11 to v25 worked, and I can browse on v25 now!

So everything's fixed. Thanks much to everyone who posted suggestions or tips. Even though they didn't seem to help in my situation, it was great to have a community available that could offer that advice!

Perhaps the issue is just with upgrading from a really old version to a really new version, or perhaps one of my other upgrades created a fix of its own that resolved the issue. My path to success was v3 > v7 > v9 > v11 > v25.

Was a bit cumbersome, but it worked, and in the end, that's all that matters!  :)

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Shockwave Flash 11.4 r402
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Classic Java Plug-in 10.45.2 for Netscape and Mozilla
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17

More Information

Tried safe mode, tried resetting default settings, tried disabling prefetch, tried disabling IPv6, tried changing proxy settings, restarted PC, and none of these steps had any effect. I was still able to run MSIE, which is where I was going in order to view the support documents on this site, to get all the steps described above.

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hello Cural42, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

hello Cural42, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: [[Fix problems connecting to websites after updating Firefox]]

Question owner

Already tried that before. I don't even have any software firewall currently active, and the hardware firewall in my router does not block individual applications. It blocks ports instead, by IP address. My Avast AV software does not have anything that blocks applications either, since there is no firewall aspect to it, just the anti-virus software. Likewise, my Spybot S&D has no blocking capability either.

I followed all the steps in the article titled "Firefox can't load websites but other browsers can" when I tried installing v24 and v25 last night, which included the steps from the article you posted above with regards to firewalls, as well as changing proxy settings, disabling IPv6 and DNS Prefetching, and resetting Firefox defaults from the troubleshooting page, which blew out all my settings, and still nothing.

I had tried all the steps I could find on these pages, which is why I thought I would post my issue, since I had run out of ideas. I even took a look at the info about the issue some people are getting where it works for them only if they are moving their mouse, but even moving my mouse didn't get any results for me.

Already tried that before. I don't even have any software firewall currently active, and the hardware firewall in my router does not block individual applications. It blocks ports instead, by IP address. My Avast AV software does not have anything that blocks applications either, since there is no firewall aspect to it, just the anti-virus software. Likewise, my Spybot S&D has no blocking capability either. I followed all the steps in the article titled "Firefox can't load websites but other browsers can" when I tried installing v24 and v25 last night, which included the steps from the article you posted above with regards to firewalls, as well as changing proxy settings, disabling IPv6 and DNS Prefetching, and resetting Firefox defaults from the troubleshooting page, which blew out all my settings, and still nothing. I had tried all the steps I could find on these pages, which is why I thought I would post my issue, since I had run out of ideas. I even took a look at the info about the issue some people are getting where it works for them only if they are moving their mouse, but even moving my mouse didn't get any results for me.
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

What did you get when pages didn't load -- server not found? Stalled out and left the page blank or previous page on screen?

What did you get when pages didn't load -- server not found? Stalled out and left the page blank or previous page on screen?

Question owner

I think it was "Page not found" if I am remembering correctly. I would need to reinstall one of the affected versions to be certain, which probably won't be until the weekend.

I think it was "Page not found" if I am remembering correctly. I would need to reinstall one of the affected versions to be certain, which probably won't be until the weekend.
moz101mo 1 solutions 34 answers

Might be a dump question, but did you restart after you installed? And then run updates of your security software?

Go look at your plugins, also - maybe you don't have the right ones for the new release. I am an IE guy just now using Firefox, but I was in mainframe support for 40 years, and some pc stuff. Good Luck!

Might be a dump question, but did you restart after you installed? And then run updates of your security software? Go look at your plugins, also - maybe you don't have the right ones for the new release. I am an IE guy just now using Firefox, but I was in mainframe support for 40 years, and some pc stuff. Good Luck!

Modified by moz101mo

Question owner

Yes, I did a restart, but it didn't help. I don't have any applicable security software that I can update. My hardware firewall is from the router, which does not have an option to block applications, and is the latest firmware version anyways. There was no software firewall, and my only other security software are my Avast anti-virus and my Spybot S&D to keep spyware off the system. Neither of them allow me to block applications, since there is no firewall aspect to them.

I have also confirmed that this issue is occurring for me from at least as early as v12 of Firefox, since for some reason when I went to open Firefox tonight, my system auto-updated me to that version, even though I have automatic updates disabled, and have never even downloaded that version! (I downloaded v24 and v25 when first experiencing this issue, and just last night I downloaded, but have not yet tried, v7, v11, and v18, so that I could start narrowing down which version the issue starts at. Guess I can get rid of the v18 one now.)

Yes, I did a restart, but it didn't help. I don't have any applicable security software that I can update. My hardware firewall is from the router, which does not have an option to block applications, and is the latest firmware version anyways. There was no software firewall, and my only other security software are my Avast anti-virus and my Spybot S&D to keep spyware off the system. Neither of them allow me to block applications, since there is no firewall aspect to them. I have also confirmed that this issue is occurring for me from at least as early as v12 of Firefox, since for some reason when I went to open Firefox tonight, my system auto-updated me to that version, even though I have automatic updates disabled, and have never even downloaded that version! (I downloaded v24 and v25 when first experiencing this issue, and just last night I downloaded, but have not yet tried, v7, v11, and v18, so that I could start narrowing down which version the issue starts at. Guess I can get rid of the v18 one now.)
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

It's hard to remember years later, but Firefox 12 might have been a "forced" update for Firefox 3.6 users on platforms that supported Firefox 12.

Perhaps you can use the "Portable" build of Firefox 3.6.28 — warning: 3.6 is NOT SECURE! — until you are able to debug Firefox 25. More information is available on the PortableApps site (click "Other Versions" below the big download button to get a link to 3.6.28).

It's hard to remember years later, but Firefox 12 might have been a "forced" update for Firefox 3.6 users on platforms that supported Firefox 12. Perhaps you can use the "Portable" build of Firefox 3.6.28 — warning: 3.6 is NOT SECURE! — until you are able to debug Firefox 25. More information is available on [http://portableapps.com/apps/internet/firefox_portable the PortableApps site] (click "Other Versions" below the big download button to get a link to 3.6.28).
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Actually, it might be a good test to see whether Portable Firefox 25 will run. If that will run, the issue with your regular install could be a severe problem in your profile that wasn't cleared by a Reset, or a severe problem in the program folder that wasn't clear by upgrading, or a registry problem.

Actually, it might be a good test to see whether Portable Firefox 25 will run. If that will run, the issue with your regular install could be a severe problem in your profile that wasn't cleared by a Reset, or a severe problem in the program folder that wasn't clear by upgrading, or a registry problem.
moz101mo 1 solutions 34 answers

I meant to say, check the FF Add-ons under Tools. If you can't see Tools, hit your Alt keyboard key once to bring up the bar. I'm wondering if you have an Add-on that is not compatible. Just a guess. Some say to come up in safe mode by holding down the shift key while launching FF to disable add-ons, etc., to see what happens. I don't know if one of those security packages might have not supported FF, or did it differently, and now they need to be updated or even reinstalled.

I meant to say, check the FF Add-ons under Tools. If you can't see Tools, hit your Alt keyboard key once to bring up the bar. I'm wondering if you have an Add-on that is not compatible. Just a guess. Some say to come up in safe mode by holding down the shift key while launching FF to disable add-ons, etc., to see what happens. I don't know if one of those security packages might have not supported FF, or did it differently, and now they need to be updated or even reinstalled.

Question owner

Well, I have just successfully upgraded to Firefox 7.0.1. It is loading web pages successfully. Have not yet tried the most recent suggestions, though I'm pretty sure I had all add-ons disabled as part of my original troubleshooting.

So it appears whatever is causing my problem, it lies somewhere between v8 and v12.

I think I'm going to try v9 next and see what happens.

Well, I have just successfully upgraded to Firefox 7.0.1. It is loading web pages successfully. Have not yet tried the most recent suggestions, though I'm pretty sure I had all add-ons disabled as part of my original troubleshooting. So it appears whatever is causing my problem, it lies somewhere between v8 and v12. I think I'm going to try v9 next and see what happens.

Question owner

New update:

Firefox v11.0 installed and working. Whatever the issue is, it starts with v12. Must be something that was changed in v12 that is not being compatible with my system for whatever reason.

New update: Firefox v11.0 installed and working. Whatever the issue is, it starts with v12. Must be something that was changed in v12 that is not being compatible with my system for whatever reason.
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

The top advertised changes in Firefox 12 don't sound relevant, but there are hundreds of changes in each release.

What's your Windows XP Service Pack level?

The top advertised changes in Firefox 12 don't sound relevant, but there are hundreds of changes in each release. * https://www.mozilla.org/en-US/firefox/12.0/releasenotes/ What's your Windows XP Service Pack level?

Chosen Solution

Using SP3. I've got my OS updated to the max version for both the SP and the .NET framework.

But no need to further investigate this. For some reason, updating from v11 to v25 worked, and I can browse on v25 now!

So everything's fixed. Thanks much to everyone who posted suggestions or tips. Even though they didn't seem to help in my situation, it was great to have a community available that could offer that advice!

Perhaps the issue is just with upgrading from a really old version to a really new version, or perhaps one of my other upgrades created a fix of its own that resolved the issue. My path to success was v3 > v7 > v9 > v11 > v25.

Was a bit cumbersome, but it worked, and in the end, that's all that matters!  :)

Using SP3. I've got my OS updated to the max version for both the SP and the .NET framework. But no need to further investigate this. For some reason, updating from v11 to v25 worked, and I can browse on v25 now! So everything's fixed. Thanks much to everyone who posted suggestions or tips. Even though they didn't seem to help in my situation, it was great to have a community available that could offer that advice! Perhaps the issue is just with upgrading from a really old version to a really new version, or perhaps one of my other upgrades created a fix of its own that resolved the issue. My path to success was v3 > v7 > v9 > v11 > v25. Was a bit cumbersome, but it worked, and in the end, that's all that matters! :)