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Try and set up sync account, press "next" and nothing


There really aren't any details. I fill out the form, email, password, check agree, fill captcha, press next --- and nothing. I have two computers that I'm hoping to sync, one with XP, one with windows 8. I have precisely the same result with both computers.

What's the problem? Firewall? Pop-up blocker? Ad blocker? Firefox is always the latest version. It is set to update automatically. Whenever an update is offered, it is accepted.

Will I need to run troubleshooter for both computers/OS?

Chosen solution

Thank you, Jayakumars! That worked well for me.

Read this answer in context 6
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Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • GEPlugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • Picasa plugin
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Unity Player 3.5.2f2
  • iTunes Detector Plug-in
  • Loki Plugin v.
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • MetaStream 3 Plugin r4


  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/


  • Autofill Forms (autofillForms@blueimp.net)
  • Babylon Word Search 1.2.1 ({a27007d0-bec0-4df7-abf8-54ae0b833ce8})
  • Dictionary Extension (jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack)
  • Dictionary.com 2.0.0 (dictionary@mozila.firefox.com)
  • DuckDuckGo Plus 0.3.8 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • F.B. Purity - Cleans Up Facebook 8.8.2 (fbp@fbpurity.com)
  • Image Search Options 2.0.2 ({4a313247-8330-4a81-948e-b79936516f78})
  • ImTranslator 7.3 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE})
  • MaskMe 1.33.329 (idme@abine.com)
  • MP3 Download! 2.4.34 (anthonyytmp3download@gmail.com)
  • RoboForm Toolbar for Firefox ({22119944-ED35-4ab1-910B-E619EA06A115})
  • StumbleUpon 4.16 ({AE93811A-5C9A-4d34-8462-F7B864FC4696})
  • Thesaurus: Synonyms and Antonyms 1.0 (zmthesaurus@zeemind.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Coupon Alert (2pffxtbr@CouponAlert_2p.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • PriceTrace 1.3.7 ({72938f90-8d8a-11de-8a39-0800200c9a66}) (Inactive)
  • qualitink 1.0.0 (firefox@qualitink.net) (Inactive)
  • SweetPacks A11 ({707dca12-3f99-4d94-afea-06dcc0ae0108}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion:
  • driverDate: 1-13-2010
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: True
  • font.minimum-size.x-western: 13
  • font.size.variable.x-western: 15
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3316071&SearchSource=2&CUI=UN28157714462374426&UM=2&q=
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 96
  • network.http.max-connections-per-server: 32
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.pipelining.ssl: True
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1384037581
  • places.history.expiration.transient_current_max_pages: 53435
  • plugin.blocklisted.npviewpoint: True
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382858026


  • User JS: Yes
  • Accessibility: Yes
  • Top 10 Contributor
418 solutions 4938 answers

Helpful Reply


Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.


Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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Chosen Solution

Thank you, Jayakumars! That worked well for me.

Was this helpful to you? 6
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