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Firefox won't prompt me to remember the password after I deleted the old one from the security tab. I have followed all instructions on your help page

  • 3 replies
  • 21 have this problem
  • Last reply by cor-el

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And this website isn't listed on the exception page. I have tried closing my my browser and even restarting my computer with no success.

All Replies (3)

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hello, websites can specify if browsers should be able to save username/passwords (through the autocomplete="off" attribute in the login form in the html source code) - this is often the case when a higher level of security is presumably required by those sites.

you can either install an addon or use a bookmarklet to circumvent this restriction.

Usernames and passwords are not saved

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Thanks for the response. I have tried everything you suggested but nothing seems to work. I cleared all cookies, and now websites like Facebook are asking me to put in my password again. When I go to a website and I start typing the username in. The little lock on the top left turns into a key or something like that and than prompts me. On this website the lock on the top left never goes away.

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Can you open the Password Manager window?

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

You can check if there are entries in the password manager with an empty user name. Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password. Remove saved Password(s):

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

If you click "Never" then you create an exception that needs to be removed.

If this window in empty then you can try to move the signons.sqlite and key3.db files temporarily to another location to see if that makes remembering new passwords work. You do need to set a new Master Password.

See Troubleshooting: