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pdf preview doesn't work

Posted

i can only view PDF files by downloading them, i can't preview them in browser.

this link http://static.mozilla.com/moco/en-US/pdf/mozilla_privacypolicy.pdf

gives me a blank preview and the message "This PDF document might not be displayed correctly" and the only option is to download it and open it in adobe reader.

i can only view PDF files by downloading them, i can't preview them in browser. this link http://static.mozilla.com/moco/en-US/pdf/mozilla_privacypolicy.pdf gives me a blank preview and the message "This PDF document might not be displayed correctly" and the only option is to download it and open it in adobe reader.

Additional System Details

Installed Plug-ins

  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.8.2.15856
  • Google Update
  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.1.0
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Unity Player 4.1.2f1
  • Facebook Video Calling Plugin
  • 1.138.0
  • 0.70.4
  • NPWLPG

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.1 (adblockpopups@jessehakanen.net)
  • Default Theme Engine - Personas Interactive 1.6.3.12 (btpersonas@brandthunder.com)
  • Dictionary Switcher 1.3.2 (dictionary-switcher@design-noir.de)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • iCloud Bookmarks 1.0.18 (firefoxdav@icloud.com)
  • NetVideoHunter 1.13 (netvideohunter@netvideohunter.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Youtube Subscriptions Grid 1.7 (jid1-PmCaAQKMFABjHg@jetpack)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-7-2011
  • driverDate2:
  • driverVersion: 8.15.10.2279
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=714647
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: bing.com
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Lucida Console
  • font.size.variable.x-western: 15
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=714647&p=
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1383792394
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • plugin.state.nppdf: 2
  • plugin.state.nprpchromebrowserrecordext: 0
  • plugin.state.nprphtml5videoshim: 0
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382594306

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
3967 solutions 34646 answers

Helpful Reply

That PDF looks pretty good to me. Could you try a reload bypassing your cache? You can do that by pressing Ctrl+Shift+r.

If the built in PDF viewer is not performing well on the PDFs important to you, try switching to Adobe's plugin. This article has the steps for that: How to disable the built-in PDF viewer and use another viewer.

Any luck?

That PDF looks pretty good to me. Could you try a reload bypassing your cache? You can do that by pressing Ctrl+Shift+r. If the built in PDF viewer is not performing well on the PDFs important to you, try switching to Adobe's plugin. This article has the steps for that: [[How to disable the built-in PDF viewer and use another viewer]]. Any luck?
cor-el
  • Top 10 Contributor
  • Moderator
13043 solutions 119425 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes