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Why does Firefox continually close itself without warning, but reopen prior tabs, without an error message or crash report?

Posted

For the past couple weeks Firefox has been randomly closing itself, without warning. I will be on another program on my laptop and Firefox will shut down. But, when I reopen it, all my tabs will restore as if nothing happened, and there is rarely a recovery error alert. I also do not receive crash reports for this phenomenon. Everything about the browser seems to be working fine as usual otherwise.

For the past couple weeks Firefox has been randomly closing itself, without warning. I will be on another program on my laptop and Firefox will shut down. But, when I reopen it, all my tabs will restore as if nothing happened, and there is rarely a recovery error alert. I also do not receive crash reports for this phenomenon. Everything about the browser seems to be working fine as usual otherwise.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Nitro PDF plugin for Firefox and Chrome
  • Facebook Video Calling Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • NPWLPG
  • Best Buy pc app Detector Plug-in
  • Bing Bar

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Evernote Web Clipper 5.9.0 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • NoScript 2.6.8.4 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • StumbleUpon 4.16 ({AE93811A-5C9A-4d34-8462-F7B864FC4696})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131030 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Zotero 3.0.11 (zotero@chnm.gmu.edu)
  • Ask Toolbar 3.15.15.36191 (toolbar@ask.com) (Inactive)
  • avast! Online Security 8.0.1497 (wrc@avast.com) (Inactive)
  • Bing Bar 6.0 (msntoolbar@msn.com) (Inactive)
  • Default Manager 2.2 ({3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-29-2010
  • driverDate2:
  • driverVersion: 8.713.3.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4250 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: False
  • gfx.blacklist.suggested-driver-version: 10.6
  • network.cookie.prefsMigrated: True
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1383750457
  • places.history.expiration.transient_current_max_pages: 100530
  • places.history.expiration.transient_optimal_database_size: 160847298
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382494964

Misc

  • User JS: No
  • Accessibility: No
Aniruddha Chatterjee 1 solutions 5 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here. The image "SubmittedCrashReports-Win7" does not exist.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Or a more easy method would be to uninstall Firefox, and the install the latest version from here

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here. The image "SubmittedCrashReports-Win7" does not exist. Thank you for your help! More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article. Or a more easy method would be to uninstall Firefox, and the install the latest version from [https://www.mozilla.org/en-US/firefox/new/?f=26&utm_expid=71153379-28.ZuzIY8GHTdmX0QtrDFcQLQ.1&icn=tabz&utm_referrer=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2F here]
castori 0 solutions 1 answers

Helpful Reply

I'm sorry but I think you didn't get the problem right. Firefox just unexpectedly closes. It does not crash. There are no crash reports.

I'm sorry but I think you didn't get the problem right. Firefox just unexpectedly closes. It does not crash. There are no crash reports.