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Can't connect to sync.

Posted

I have this problem to add my device at Firefox sync. I had sync registerd on this computer, but i didn't have the possibility to add any other devices before my harddrive had a disk failure. When i then got a new harddrive installed i don't have any possibility to generate any recovery keys or the add device options. Please help.

I have this problem to add my device at Firefox sync. I had sync registerd on this computer, but i didn't have the possibility to add any other devices before my harddrive had a disk failure. When i then got a new harddrive installed i don't have any possibility to generate any recovery keys or the add device options. Please help.

Chosen solution

Without your Recovery Key and not having a 2nd device on that account your data can't be recovered from the Sync server.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft Lync
  • Nitro PDF plugin for Firefox and Chrome
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3900 solutions 29445 answers

When you generate a new Recovery Key the account data is wiped from the Sync Server.

"Pairing" needs two devices, one that is already connected to Sync and the device that you want too connect.

For one device on that account you all need 3 authentication 'keys' - username/email address for the account, password, and the Recovery Key / Sync Key.

When you generate a new Recovery Key the account data is wiped from the Sync Server. "Pairing" needs two devices, one that is already connected to Sync and the device that you want too connect. For one device on that account you all need 3 authentication 'keys' - username/email address for the account, password, and the Recovery Key / Sync Key.

Question owner

I know this, but i already have an account. But as for the moment; no devices are connected to this account.

How can i connect any devices to this account, then?

I know this, but i already have an account. But as for the moment; no devices are connected to this account. How can i connect any devices to this account, then?
the-edmeister
  • Top 10 Contributor
  • Moderator
3900 solutions 29445 answers

Do you have the 3 authentication 'keys'?
1. username/email address for the account
2. password
3. and the Recovery Key / Sync Key.

If so, use the I don't have the device with me link in the Pairing a Device dialog window that you get after hitting I have an account button in the Firefox Sync Setup window.

Do you have the 3 authentication 'keys'? <br /> 1. username/email address for the account <br /> 2. password<br /> 3. and the Recovery Key / Sync Key. If so, use the '''I don't have the device with me''' link in the '''''Pairing a Device''''' dialog window that you get after hitting '''''I have an account''''' button in the '''''Firefox Sync Setup''''' window.

Helpful Reply

That's the problem. I just got the Username and Password, but not any recovery key or sync key. As I have understood, you actually need one device connected at this account to get a recovery key or sync key to connect a "new" device. But what is the solution when you currently don't have ANY devices connected to your sync account?

Is all the information/data, that i have selected to sync, been uploaded to the Firefox Sync "cloud"? or is it just "stored" on the "main" device you have sync connection on and all other devices paired will download from the "main" device?

That's the problem. I just got the Username and Password, but not any recovery key or sync key. As I have understood, you actually need one device connected at this account to get a recovery key or sync key to connect a "new" device. But what is the solution when you currently don't have ANY devices connected to your sync account? Is all the information/data, that i have selected to sync, been uploaded to the Firefox Sync "cloud"? or is it just "stored" on the "main" device you have sync connection on and all other devices paired will download from the "main" device?
cor-el
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  • Moderator
12132 solutions 112698 answers

Try to delete the current Sync account and start anew.

Try to delete the current Sync account and start anew. * https://services.mozilla.com/ Firefox Sync » Home * https://account.services.mozilla.com/
the-edmeister
  • Top 10 Contributor
  • Moderator
3900 solutions 29445 answers

Chosen Solution

Without your Recovery Key and not having a 2nd device on that account your data can't be recovered from the Sync server.

Without your Recovery Key and not having a 2nd device on that account your data can't be recovered from the Sync server.

Question owner

Yes, i know how to delete the account.

This is for the developers: Why isn't there any recovery key generator or sync key generator on the web profile (https://account.services.mozilla.com/)? Should this be considered to do something about?

It really sucks that i lose all my sync data because of this.

Yes, i know how to delete the account. This is for the developers: Why isn't there any recovery key generator or sync key generator on the web profile (https://account.services.mozilla.com/)? Should this be considered to do something about? It really sucks that i lose all my sync data because of this.
the-edmeister
  • Top 10 Contributor
  • Moderator
3900 solutions 29445 answers

Sorry, but Sync isn't a "cloud" service. It is intended for synchronizing Firefox personal data across multiple devices.

That Recovery Key was used to encrypt your data as it was being uploaded. That key isn't uploaded with your data, only you have (or had) that key, as a privacy feature.

Sorry, but Sync isn't a "cloud" service. It is intended for synchronizing Firefox personal data across multiple devices. That Recovery Key was used to encrypt your data as it was being uploaded. That key isn't uploaded with your data, only you have (or had) that key, as a privacy feature.
jonesytv 0 solutions 1 answers

Helpful Reply

please listen and read carefully. there is no recovery key option. period...end of discussion. why is that? specifically, since there is no recovery key option, how can i get my recovery key. i would love to sync between my desktop and my andriod device. but at this point, this is not possible. mark

please listen and read carefully. there is no recovery key option. period...end of discussion. why is that? specifically, since there is no recovery key option, how can i get my recovery key. i would love to sync between my desktop and my andriod device. but at this point, this is not possible. mark