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Just downloaded Firefox - and IT WOT WORK. It wont even open up it's own support pages, I just get "secure conection failed" msgs no matter what page-USELESS!

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I've just downloaded and istalled Firefox. IT WILL NOT WORK. No matter what site I try open up (included Firefox's OWN support site) I get the following:

Secure Connection Failed

An error occurred during a connection to support.mozilla.org. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

The only reason I installed this is because an academic site I need to use requires Firefox ( my IE 10 is not compatible apparently). This is the MOST useless browser I have ever tried! I mean common SERIOUSLY? I haven't even changed settings, installed add ons, or anything! So whats the point of this browser if you need to be a computer WHIZZ in order to fix it before you can use it? OMW!

I have already reinstalled the damn thing but still useless....

Chosen solution

in case you want to continue using firefox try setting eset like it's described in http://kb.eset.com/esetkb/index?page=content&id=SOLN3126&viewlocale=en_US

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)

More Information

philipp
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2046 solutions 8901 answers

hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Question owner

Application Basics


Name: Firefox Version: 25.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions


Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332 browser.startup.homepage_override.buildID: 20131025151332 browser.startup.homepage_override.mstone: 25.0 extensions.lastAppVersion: 25.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1383669932 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 640M Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Device ID: 0x0166 Device ID (GPU #2): 0x0fd2 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-28-2012 Driver Date (GPU #2): 6-21-2013 Driver Version: 8.15.10.2669 Driver Version (GPU #2): 9.18.13.2049 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.1 Version in use: 4.10.1

NSS Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSMIME Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSSL Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSUTIL Expected minimum version: 3.15.2 Version in use: 3.15.2


Hope this is useful, though I still think it's silly something so "good" should be SUCH an effort to get to work... I'm almost over the effort already> As I said, if it wasn't for the fact that my academic website can only USE Firefox I would have deleted it and not even bothered trying to resolve....

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philipp
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please check in firefox > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').

Firefox can't load websites but other browsers can

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Question owner

Tried that now - no difference same error messages.

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philipp
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2046 solutions 8901 answers

Helpful Reply

is this happening on a corporate environment? do you know what kind of security software is running on the pc affected? it looks like there is an external interference into encrypted connections (https://) that are established by firefox...

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Andrew
  • Top 25 Contributor
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251 solutions 3018 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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Question owner

Not a work environment, my home private laptop. Only other security software I'm running is ESET 32. Already tried restarting in safe mode. Nothings working. The site I need to use seems to work ok with Chrome so think I'll just use that.

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philipp
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  • Moderator
2046 solutions 8901 answers

Chosen Solution

in case you want to continue using firefox try setting eset like it's described in http://kb.eset.com/esetkb/index?page=content&id=SOLN3126&viewlocale=en_US

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Question owner

Thanks Phillip! That last advice RE eset seemed to do the trick! Althought the weird thing is that today when I tried Mozilla again, suddenly SOME site were working? I set my proxy setting to "use current system settings". But then some sites still wouldnt work, including Mozilla's own sites. However after setting eset as advised (although I'm not sure if I'm completely happy having to take away a layer of security, but I guess this is fault with eset not Mozilla) everything seems to work fine! And must say the browser definitley seems way better than IE & Chrome so far! Thanks for the patience and help :D

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