Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox denied HP from upgrading my old laptop

  • 2 replies
  • 2 have this problem
  • Last reply by user633449

more options

after downloading firefox upgrades i went to HP to upgrade as my laptop had not been online for a few years and the response , after i clicked automatically upgrade hp, was firefox blocked any action. so how do i upgrade hp or do you do that too? I did not see that on HP site. It had been offline as Staples employee deleted things when he was to add my printer driver and i needed to have hp troubleshoot to see if all was now ok? my laptop is on the phone line as my desktop too. does firefox also upgrade what hp would automattically? Thank you

Modified by James

All Replies (2)

more options

Update your firefox with latest version of firefox 25 and give a try

more options

You can update easily by going to and downloading Firefox 25 from there. you may have to run some windows updates before you can do so,