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i have 64bit win8 and firefox 26 but it crashes more often untill i reset firefox. i use it only with xampp. its really frastrating. what am i supposed to do?

Posted

This began way back from Firefox 20. i have reinstalled windows, severally. i have even tried on win8.1 .even landscape 6 has these issue. i think this is specific to gecko engine powered browsers.

This began way back from Firefox 20. i have reinstalled windows, severally. i have even tried on win8.1 .even landscape 6 has these issue. i think this is specific to gecko engine powered browsers.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16384
  • driverDate: 10-17-2012
  • driverDate2:
  • driverVersion: 9.17.10.2875
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131028225529
  • browser.startup.homepage_override.buildID: 20131028225529
  • browser.startup.homepage_override.mstone: 26.0
  • extensions.lastAppVersion: 26.0
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1383449883
  • places.history.expiration.transient_current_max_pages: 99550
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1383364220

Misc

  • User JS: No
  • Accessibility: No
Curtis Parfitt-Ford 33 solutions 363 answers

Hi,

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.

    aboutcrashes.png
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

Curtis

P.S. More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hi, We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.<br><br>[[Image:aboutcrashes.png|width=520]] #Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help! Curtis P.S. More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17343 solutions 156777 answers

Make sure that you have the latest driver for your graphics display card.

Make sure that you have the latest driver for your graphics display card. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
pashadad 0 solutions 24 answers

Hi Cor-el, your tip disabling the graphics accelerator under options/general/advanced/ - un-checking "use hardware acceleration when available" seems to have fixed the NONSTOP FF 26 crashing - it would not even load enough to select safe mode in FF. It took me an HOUR XMAS day to figure this out and find your solution. Running W8 - Intel 7 - new $800 Toshiba POS Laptop [going back to costco after the 88 day return mark].

I hope FF knows that this and other bizarre changes to the UI (ditching DL bar etc) is what is sending herds of people to chrome, including me, very soon when they release Australis. I do not like anything by the cia owned google spy organization, but at least it does not crash like FF.

Once again you heave been a tremendous help! Even though you do not make a cent for all your time, this community greatly appreciates you.

Thank you X 100

Hi Cor-el, your tip disabling the graphics accelerator under options/general/advanced/ - '''un-checking "use hardware acceleration when available"''' seems to have fixed the NONSTOP FF 26 crashing - it would not even load enough to select safe mode in FF. It took me an HOUR XMAS day to figure this out and find your solution. Running W8 - Intel 7 - new $800 Toshiba POS Laptop [going back to costco after the 88 day return mark]. I hope FF knows that this and other bizarre changes to the UI (ditching DL bar etc) is what is sending herds of people to chrome, including me, very soon when they release Australis. I do not like anything by the cia owned google spy organization, but at least it does not crash like FF. '''Once again you heave been a tremendous help! '''Even though you do not make a cent for all your time, this community greatly appreciates you. Thank you X 100

Modified by pashadad