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Pages keep freezing every 10 seconds until cursor is moved.

Posted

This has been going on for a few days now. Every 10 seconds or so the pages freeze, either loading a page or watching videos.

I've tried:

- Turn off hardware acceleration - Reinstalled flash - Reset Firefox - Clear cookies and cache - Restart in safe mode and troubleshoot plugins (Disabled all plugins) - Reinstall Firefox.

After trying all these solutions, problem still persists. I'd really rather not switch to Chrome, so you can someone help me fix this?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • 4.1.10329.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hello aesthete18, we had similar reports by other users but the root of the problem hasn't been found yet. could you go to firefox > help > troubleshooting information, copy the contents of that page and paste it into a reply here on on the forum?

please also test once if the same problem is occurring when you boot windows in safemode by pressing F8 during startup: www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

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Question owner

Application Basics
Name 	Firefox
Version 	25.0
Update History 	
User Agent 	Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
Profile Folder 	
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Crash Reports 	about:crashes
Memory Use 	about:memory

Extensions
Name 	Version 	Enabled 	ID
AVG Safe Search	10.0.0.1423	false	{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
AVG Security Toolbar	14.1.0.10	false	avg@toolbar
Microsoft .NET Framework Assistant	1.0	false	{20a82645-c095-46ed-80e3-08825760534b}
Utility Chest	2.73.1.44186	false	49ffxtbr@UtilityChest_49.com

Important Modified Preferences
Name 	Value 
accessibility.typeaheadfind.flashBar	0
browser.cache.disk.capacity	358400
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size.use_old_max	false
browser.cache.disk.smart_size_cached_value	358400
browser.places.smartBookmarksVersion	4
browser.sessionstore.upgradeBackup.latestBuildID	20131025151332
browser.startup.homepage_override.buildID	20131025151332
browser.startup.homepage_override.mstone	25.0
dom.mozApps.used	true
extensions.lastAppVersion	25.0
network.cookie.prefsMigrated	true
places.database.lastMaintenance	1383470999
places.history.expiration.transient_current_max_pages	46526
plugin.disable_full_page_plugin_for_types	application/pdf
plugin.importedState	true
plugin.state.flash	2
plugin.state.java	2
plugin.state.np32dsw	2
plugin.state.np49stub	2
plugin.state.npctrl	2
plugin.state.npdeployjava	1
plugin.state.npdrmv	2
plugin.state.npdsplay	1
plugin.state.npgoogleupdate	2
plugin.state.npitunes	2
plugin.state.nppdf	2
plugin.state.npvlc	0
plugin.state.npwmsdrm	2
plugin.state.npwpf	1
privacy.cpd.downloads	false
privacy.cpd.formdata	false
privacy.cpd.history	false
privacy.cpd.sessions	false
privacy.sanitize.migrateFx3Prefs	true
storage.vacuum.last.index	1
storage.vacuum.last.places.sqlite	1383318821

Graphics
Adapter Description	AMD Radeon HD 6530D
Adapter Drivers	ati2dvag
Adapter RAM	Unknown
Device ID	0x964a
DirectWrite Enabled	false (0.0.0.0)
Driver Date	11-9-2011
Driver Version	8.920.0.0
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 9
Vendor ID	0x1002
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon HD 6530D Direct3D9 vs_3_0 ps_3_0)
windowLayerManagerRemote	false
AzureCanvasBackend	skia
AzureContentBackend	none
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

JavaScript
Incremental GC 	true

Accessibility
Activated 	false
Prevent Accessibility 	0

Library Versions
Expected minimum version	Version in use
NSPR	4.10.1	4.10.1
NSS	3.15.2 Basic ECC	3.15.2 Basic ECC
NSSSMIME	3.15.2 Basic ECC	3.15.2 Basic ECC
NSSSSL	3.15.2 Basic ECC	3.15.2 Basic ECC
NSSUTIL	3.15.2	3.15.2

There you go, much tidier. Will try the safe mode next time I boot my PC. Hope to hear back soon, it's really annoying getting anything done with this.

Modified by cor-el

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philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

maybe another thing to try: does it make a difference when you update to the latest graphics driver available for your system?: http://support.amd.com/en-us/download/desktop?os=Windows%20XP%20-%20Professional/Home&RenderOnServer=true

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philipp
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2046 solutions 8901 answers

is the problem immediately reproducible? it would greatly help narrowing down the cause of this display issue if an advanced user affected by this could run the regression testing tool from http://harthur.github.io/mozregression/ in order to find out in which nightly version the bug first appeared.

since the regression apparently showed up sometime in version 25, this would be the command you need to run in the tool initially:

mozregression --good=2013-06-24 --bad=2013-08-05

then nightly versions of the browser from this range will be downloaded and opened automatically & lets you specify if the build is good (=bug free) or bad until the exact date of when the error first occurred is established.

thank you for your help!

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GMB57 0 solutions 4 answers

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Is there a fix for this bug yet???? Its driving me nuts!!!

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philipp
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2046 solutions 8901 answers

hello GMB57, please refer to bug# 933733 to track the progress in getting the issue resolved.

you might want to use firefox 24 for the moment: Install an older version of Firefox

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GMB57 0 solutions 4 answers

Thanks very much!!..I downloaded version 24 and all is good!!!

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Question owner

This is a great solution. Firefox 24 works great, such a relief to have the problem gone. I'd recommend this solution for now, at least by the the next update the problem should be resolved and we can go back to the latest version. Thank you Philipp

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Question owner

Is there a way to turn off the auto update. It keeps updating to the new version.

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philipp
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2046 solutions 8901 answers

you can change your update settings in firefox > options > advanced > updates.

please also note that tomorrow there will be a release of firefox 26 beta 4 which likely won't be affected by this issue any longer: mozilla.org/beta

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Question owner

Okay thanks! I'll let it update the next time I restart.

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philipp
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2046 solutions 8901 answers

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hey, firefox won't automatically update to a beta version, you'd have to download it separately from mozilla.org/beta and install it on top of your current firefox. firefox 26 beta 4 is already available...

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GMB57 0 solutions 4 answers

Thanks for all your help and work getting this fixed!!!

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philipp
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2046 solutions 8901 answers

you're very welcome GMB57 - have you by chance tried FF26 beta already & have any feedback on it? because it's still depending on that if the backout of the changes that caused the regression will make it into a 25.0.1 release...

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GMB57 0 solutions 4 answers

Seems to be working great so far....Thank you!

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philipp
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2046 solutions 8901 answers

hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1.

when you were using firefox 26 beta you can either choose between switching back to the firefox 25 release (the download link is at https://www.mozilla.org/firefox/chann.../#firefox) or stay with the beta version - the latter option has the advantage of receiving new features weeks before they are landing in the regular Firefox versions and being able to sound an early alarm in case such serious regressions are occurring, so there is enough time fixing problems ahead of a general release and minimize the general impact.

thanks for your patience while mozilla's developers have been working on getting this issue fixed!

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