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I cannot load video at all on any site with Firefox.

Posted

Within the last few days, I have no been able to load any video at all from any site. The video first appears as a black box, then changes to a white box as if nothing is even there, and my cursor continually freaks out.

I have made a video of the issue using a screen capture program- http://www.youtube.com/watch?v=7bQ03hbty-s

I have tried the following things with no results- Run FireFox in Safe Mode Disable all addons / extensions / themes. Load FireFox in different profiles Disable hardware acceleration Uninstall / Reinstall Firefox Virus/Malware/Spyware Scans Updated Flash / Java

I can load videos in all of my browsers (Internet Explorer, Google Chrome, and Opera), with no issue at all. This is heartbreaking, because I am staunch supporter and defender of Mozilla Firefox and have been a user since 2.0, and this is the first major issue I've had.

Within the last few days, I have no been able to load any video at all from any site. The video first appears as a black box, then changes to a white box as if nothing is even there, and my cursor continually freaks out. I have made a video of the issue using a screen capture program- http://www.youtube.com/watch?v=7bQ03hbty-s I have tried the following things with no results- Run FireFox in Safe Mode Disable all addons / extensions / themes. Load FireFox in different profiles Disable hardware acceleration Uninstall / Reinstall Firefox Virus/Malware/Spyware Scans Updated Flash / Java I can load videos in all of my browsers (Internet Explorer, Google Chrome, and Opera), with no issue at all. This is heartbreaking, because I am staunch supporter and defender of Mozilla Firefox and have been a user since 2.0, and this is the first major issue I've had.

Chosen solution

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were?

Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

Read this answer in context 12

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 d900
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Shockwave Flash 11.7 r700
  • 5.1.20125.0
  • Advanced SystemCare 6 Safari Plugin DLL
  • Advanced SystemCare 6 Opera Plugin DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.3 r300
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.0.2
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.1 (add-to-searchbox@maltekraus.de)
  • Clear Cache Button 0.9f ({563e4790-7e70-11da-a72b-0800200c9a66})
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Element Hiding Helper for Adblock Plus 1.2.3 (elemhidehelper@adblockplus.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com) (Inactive)
  • AVG SafeGuard toolbar 17.0.1.12 (avg@toolbar) (Inactive)
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) HD 6480G
  • adapterDescription2:
  • adapterDeviceID: 0x9648
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-15-2011
  • driverDate2:
  • driverVersion: 8.900.7.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6480G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131028225529
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20131028225529
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: True
  • dom.max_script_run_time: 20
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • javascript.options.jit.chrome: False
  • javascript.options.jit.content: True
  • keyword.URL:
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.firstrequest: False
  • network.http.pipelining.maxrequests: 8
  • network.http.request.max-start-delay: 0
  • network.protocol-handler.warn-external.dnupdate: False
  • network.tcp.sendbuffer: 8192
  • places.database.lastMaintenance: 1383271422
  • places.history.expiration.transient_current_max_pages: 53678
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.java: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1381359666

Misc

  • User JS: Yes
  • Accessibility: No
Orlando IT Support 1 solutions 1 answers

Chosen Solution

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were?

Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were? Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

Helpful Reply

Thanks so much, I rolled to the last non-beta version of flash (11.8), and everything seems to be working now! It's weird, because I had 11.9 installed when this issue started, then I tried updating to the new 11.9 revision to try and fix it.

But alas all is well.

Thanks so much, I rolled to the last non-beta version of flash (11.8), and everything seems to be working now! It's weird, because I had 11.9 installed when this issue started, then I tried updating to the new 11.9 revision to try and fix it. But alas all is well.

Modified by helsinkirocks