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I downloaded a Firefox security update today and now Firefox refuses to load any page from the web. What do I do?

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by AliceWyman

Alanpsmith_uk
Alanpsmith_uk
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Today when opening Firefox I was advised of a security and stability upgrade was available. I downloaded the upgrade.

Following this I was unable to access my homepage or any other page on the web.

I then tried downloading the latest version without uninstalling the existing version on my computer, in order to avoid losing my favourites and bookmarks.

During the download process I was advised that it had been interrupted, but by clicking OK it would continue.

I then started the Install Wizard which I apparently successfully completed.

However, I still cannot access any pages on the web.

How do I recover the installation of Firefox that existed yesterday, before I downloaded the update?

Regards

Alan

Today when opening Firefox I was advised of a security and stability upgrade was available. I downloaded the upgrade. Following this I was unable to access my homepage or any other page on the web. I then tried downloading the latest version without uninstalling the existing version on my computer, in order to avoid losing my favourites and bookmarks. During the download process I was advised that it had been interrupted, but by clicking OK it would continue. I then started the Install Wizard which I apparently successfully completed. However, I still cannot access any pages on the web. How do I recover the installation of Firefox that existed yesterday, before I downloaded the update? Regards Alan

Chosen solution

Have you installed Windows on your pc? If you have windows try to restore the os to a previous version. See Restore windows to a previous version

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All Replies (5)

Nellus
Nellus
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Chosen Solution

Have you installed Windows on your pc? If you have windows try to restore the os to a previous version. See Restore windows to a previous version

cor-el
cor-el
  • Moderator
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Alanpsmith_uk
Alanpsmith_uk Question owner
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I solved the issue by using the Microsoft System Restore function, taking my system back to the last system update from Microsoft.

Thanks for your reply

Regards

Alan

Alanpsmith_uk
Alanpsmith_uk Question owner
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I solved the issue by using the Microsoft System Restore function, taking my system back to the last system update from Microsoft.

Thanks for your reply

Regards

Alan

AliceWyman
AliceWyman
  • Moderator
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Alanpsmith_uk,

You said that you solved the issue by using the Microsoft System Restore function so I marked the 10/30/13 answer by Nellus91 as solving the problem. Thanks for posting back with the outcome.